Profilbillede af robbiewilson
@robbiewilson
Flag for Pakistan Islamabad, Pakistan
Medlem siden 12. april 2007
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robbiewilson

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Greetings, We are call center based in Islamabad, [login to view URL] an experience of over eight years we are considered as experts of the industry. Genesis BPO Services prides itself in, · Highly educated, English speaking workforce with British and American accents. ·Offshore time zone supports same day or around the clock support · Firm commitment to security · Full auditing with document management · Experienced and dedicated management team Hopefully With our strength in marketing and in operations, customer satisfaction and services tailored to your needs, we will be able to develop a highly dynamic, productive and cost efficient BPO solution for your Company. If you are interested in customer management outsourcing for your organization, you can discover how we can develop and implement a range of outsourcing solutions. You can contact me and we can discuss further how this will benefit your business. Regards, Robbie Wilson Director Operations
$12 USD/hr
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Portfolio

Nylige bedømmelser

Ingen bedømmelser.

Erfaring

Incharge- Communications & Publications

Feb 2010

.Managing Call Centre facilitating UK boarder agency .Email correspondence/ complaint management .Publications for on-going humanitarian projects .Business development

Manager Marketing

Mar 2008 - Jan 2010 (1 year)

oWorking on projects in Ajman and Dubai. oProviding help and advice to customers using organization's products or services; oCommunicating courteously with customers by telephone, email, letter and face to face; oInvestigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants; oHandling customer complaints or any major incidents, such as a security issue or a customer being taken ill; oIssuing refunds or c

CEO

Dec 2004 - Jan 2008 (3 years)

oLeads in fiscally prudent and competitive manner. oAs a primary customer interface of all aspects of service management and operational related customer issues and to ensure high levels of customer satisfaction; oFormulate and implement appropriate corrective action plans to resolve customer issues raised to the company; oWork closely with global customers and carrier customers to monitor fault outages to ensure service delivery of agreed and documented customer service levels; oConduct regular servic

Uddannelse

MBA HRM

2006 - 2008 (2 years)

MBA Marketing

2003 - 2005 (2 years)

BS Computer Sciences

1999 - 2003 (4 years)

Kvalifikationer

Certified Call Center proffessional (2011)

UBM, UK

American Accent Course (2004)

eLogic, Ann Cook FT,Texas

Flight Steward Course (1999)

TransAir

Advance Computer Course (1998)

Petroman

Project development & Implementation Course (2012)

International Organization for Migration, United Nations

Publikationer

MHD Year End report

Emergency Relief-2011

Verifikationer

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