I am a seasoned customer support specialist who has experience in providing support through all 3 major channels, such as phone, email, and chat. I have been in the customer service and technical support industry for over 8 years and within my tenure, I managed to climb up the ladder and took over roles such as SME(Subject Matter Expert, and currently managing a team (Team Supervisor). My work experience is a testament to how competitive and what quality of work I am able to deliver.
I have experience in handling the following LOB's:
• Amazon Retail
• Telecommunication (Comcast)
• Airlines Ticket Reservation (United Airlines)
Experienced in handling:
• Customer Service (Subject Matter Expert and Team Manager/Supervisor)
• Customer Support (Phone, Chat and Email)
• Technical Support (Phone, Chat and Email)
I would like to established an online, home based job that allows me to use and develop my aforementioned skills. I am working in an BPO industry for over 8 years. Due to the demands of the present time, I am looking to establish a full time-home-based career that will still enable me to portray my role as a father of 2 and help my own family with our finances.