Sandy M.

Technical Writing and Editing: • Manuals, policies, procedures, work instructions and forms • Reports, administrative records • Newsletters, business plans, presentations, speeches, manuscripts • Industry-specific glossaries, help files and style guides • Regulatory, software and task-specific training materials (Over 15 years) Quality Management: • Certification, re-certification and preparation for certification (eight companies) to ISO 9001 Standard (2000, 2008) • Creating ISO documentation, interviewing personnel, fact-checking • Internal auditing, training, document and process review, surveys, analyzing data, reports, executive summaries, management reviews, meeting minutes • Corrective and preventive actions; process and system improvements (About 10 years) Research • Comprehensive Internet resources • Regulatory agencies and subject matter experts • Review, update and clarify information • Resolve conflicting information. Style Manuals • American Psychological Association (APA) • Associated Press Modern Language Association (MLA) • Associated Press Stylebook (AP Stylebook) • Chicago Manual of Style (CMS, Turabian) • Society of Petroleum Engineers (SPE) • Company-specific manuals Software: • SharePoint 2010 site administrator • Microsoft Office (all versions from 1990) • Adobe Pro (versions 9-11) • Proficient with several applications used to facilitate creation of documentation