Florentin Iii D.

I have over 8 years of Email Support Experience with job roles including and not limited to handling Tier 1 and Tier 2 Level of Email Support. I am pro-active, deadline-driven, goal and detail-oriented individual. Not a geek but a gadget freak. I like helping and assisting consumers resolve their issues. I have been exposed to handling tickets with General Inquiry and Product Inquiry, provided tracking information and Order status, Refund processing for orders and returns and cancelations of orders and subscriptions. I am very experienced with using Zendesk, Zendesk Integrated Salesforce platform, DeskPro and Kayako Helpdesks. For Order Processing, I have been exposed to Super Fast Cart, 1shopping cart, eSellerPro and Magento.