Osama S.

Personal Details Name: Osama Mahmoud Mustafa Silwadi Birth: Kuwait 22nd February 1983 Nationality: Jordanian Certifications HP OpenView Accredited Integration Specialist (AIS) Performance Insight ( Exam HP0-310) HP OpenView Accredited System Engineer (ASE) Network Service Center ( Exams : HP0-632, HP0-633, HP0-634) Operations Center for Windows ( Exam HP0-727) HP OpenView Windows operations manager training –Attendance Systems and Servers V7 for Windows ITIL –Manager’s Certificate in IT Service Management - Exin IT Service Management Cisco Certified Network Associate –CCNA Cisco Networking – Expired Cisco ID# CSCO10724003 Education 2001 to 2005 University Balqa Applied University, Faculty Of Engineering Technology Qualification Attained BS in Computer Engineering. With 2.84 Good Degree 2000 to 2001 School Zarqa Comprehensive Secondary School Qualification Attained Jordan General Secondary Certificate-Tawjihi Total of: 93.1% Languages Arabic Native English Good command, writing, reading Employment History Global Mobility Solutions Riyadh, Kingdom of Saudi Arabia Job Title Job Description Dima Solutions Amman, Jordan Job Title November 07 to present ITSM Consultant • HP Software Implementation and Integration • Pre-Sales and solution design for HP ITSM Solutions May 06 - November 07 HP OpenView Technical Consultant Job Description • Integration, Customization & Support for HP OpenView Products. • System Architecture and Proposal Writing for IT Management Projects. General Computers & Electronics Co. Amman, Jordan Job Title August 05 - May 06 Technical Support Engineer Job Description • Installation & Technical Support of IBM & FSC Products. • Microsoft Desktop and Server Operating Systems Support. • System and Network Infrastructure Implementation of Microsoft products for small and medium sized projects. • Customer service contracts, support follow-up. Scientific & Medical Supplies – SMS Undergraduate Field Training From (February 2005 to May 2005) Training & Technical Skills: • Attended the CNAP program at the Computer Centre of the faculty (2002- 2003) • Attended a training course in Solaries Operating Environment- Fundamental level (Summer 2003) • Attended a training course in Computer Maintenance (January 2004) • Attended ASP.NET Training course, including SQL Server2000. • Attended Microsoft Official Curriculum Courses with numbers: 2275 & 2276 at GCE Training Centre, the courses covered the skills of Managing Windows Server 2003 Environment and Network Infrastructure. • Attended an Official training course for ITIL Foundation arranged by Dima Solutions of Jordan and SM2 of UK – Instructor Mr. Steve Mann, 3 Full day training. • Attended Official Training for ITIL Service Management; Service Support and Service Delivery at SMME- Dubai in June 2009. • Good knowledge in IBM and Fujitsu Siemens hardware of PCs and Intel based Servers. • Attended a Training Course in HP-UX at OMS- Cairo, HP Accredited Training Center • Good knowledge in Red Hat Linux Operating System. • Experience in the following HP OpenView products: o Network Node Manager o Operations For UNIX o Operations For Windows o Performance Insight o Client Configuration Manager CCM o HP SiteScope o HP DDMI Projects and Working Experience: • I have been working in HP Software and IT Service Management field since May 2006, currently I am reporting directly to the General Manager Mr. Jamil Awwad. • Global Mobility Solutions is now a Silver Partner for HP software who carries on sales and implementation services for HP Software Products, GMS was awarded as HP Software Partner in Kingdom of Saudi Arabia in HP Software Universe- Dec. 2008. • My current job title is ITSM Consultant; I am responsible for pre-sales and implementation tasks related to HP Software. • Below is a list of the most important projects I’ve been responsible for: v Royal Jordanian Airlines - Jordan v Jordan Telecom Group /Orange - Jordan v Areeba – GSM Operator in Syria ( Later MTN)- Syria v ALOOLA ISP – Syria v Amman Stock Exchange - Jordan v Jordan Petroleum Refinery - Jordan v National Information Technology Center – E-Government NOC - Jordan v Al –Marai Diary – Saudi Arabia v King Fahd Medical City – Saudi Arabia v Taibah University – Saudi Arabia v Aramco – Saudi Arabia v STC VIVA – Kuwait v TATWEER Smart School Project – Ministry of Education- Saudi Arabia v King Abdulaziz University – Jeddah