openteleservices

Open Teleservices offers a unique call center experience that meets the needs of your customers, aligns with your strategic goals, and is flexible and scalable to meet your business needs. This saves you time and money that would be spent on making your business fit the call center instead of the call center fitting you. Services Include: B2B Customer Acquisition - When businesses need a trusted source for customer acquisition, they turn to Open Teleservices. From direct response and multilingual services to outbound call management, our experienced personnel and advanced systems enable us to acquire more customers for our client's while identifying additional revenue opportunities through intelligent up-sell and cross-sell programs. Customer Support - At Open Teleservices, we are dedicated to working with clients to design unique care solutions that create unparalleled customer satisfaction and help retain more of your valued customers. From live agent and voice response to web-enabled solutions, Open Teleservices's systems and expertise help your company maximize customer satisfaction. Technical Support - Open Teleservices offers technical and product support through live operator, IVR and Internet channels. We deliver high quality solutions to our clients with Level 1, 2 and 3 technical support needs. Business Process Outsource - By providing continuous improvement and service solutions to our clients business processes, we enable growth and scalability with sustainable results in a competitive market. Multilingual - Whether you are capitalizing on the Hispanic market or open doors in China for the first time, our vast portfolio of multilingual contact centers give you the edge over the competition with proven solutions for your industry to increase your global awareness. Answering Services/Personal Assistants - We eliminate the possibility of varied customer service from traditional answering services by giving you your own personal agent to assist you in your day to day task, including answering the phone