As Client Engagement Manager at Wave I fulfil the role of a Client Relationship Specialist and Support provider. Chiefly I am here to ensure clients have someone fighting their corner within the business at all times, and working to deliver on the very best results they can expect from their solutions and the service.
Client retention and satisfaction is at the heart of this role, and it is a privilege to work with such a diverse and genuinely pleasant client list.
Senior Premium Customer Experience Specialist
maj 2020 - jan. 2022 (1 år, 8 måneder)
As a Senior Premium Customer Experience Specialist for Monster I am not only responsible for the care, and management of high value clients in the UK and Ireland but also team leadership responsibilities. I am tasked with quality control, coaching, and evaluating other members of the team to ensure the highest possible standards of customer care are maintained.
Premium Customer Experience Specialist
nov. 2017 - maj 2020 (2 år, 6 måneder)
I was made responsible for the experience of, and relationship with, Monster for a dedicated list of high value clients in the UK and Ireland. I provide a tailored and bespoke management of my clients accounts, advised and supported product usage and performance, provided detailed training and reported on usage, performance and market insights to ensure the client was clear on how they were performing, and where we could help them improve.