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EXPLORE
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$4 USD / Hour
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Philippines (5:31 PM)
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Joined on May 20, 2012
$4 USD / Hour
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Over 5 years solid experience in Customer Service and Technical Support role supporting US, Canada, Australia and New Zealand customers. Broad range of technical expertise coupled with highly effective communications and interpersonal skills. I am a Dell Certified System Expert and worked with Dell and Lenovo as a Technical Support Rep. I am also knowledgeable in the following areas: HTML, Dreamweaver, Flash, and Photoshop.
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Experience
Disconnect Helpdesk Engineer for AT&T
Aug, 2011 - Jun, 2012
•
10 months
West Contact Services
Aug, 2011 - Jun, 2012
•
10 months
Work Description : - Provide Excellent Customer service to AT&T customers regarding Disconnection of T1 Circuits and VoIP service. - Respond to requests for technical assistance via phone and email and Work on ticket until it gets resolved. - Research questions using available information resources. - Log all help desk interactions, Track and route problems and requests and document resolutions - Stay current with system information, changes and updates
Aug, 2011 - Jun, 2012
•
10 months
Technical Support Consultant for Lenovo
Dec, 2009 - May, 2011
•
1 year, 5 months
Sutherland Global Services
Dec, 2009 - May, 2011
•
1 year, 5 months
Work Description : - Provide Excellent Customer service to Lenovo customers over the phone - Troubleshoot Lenovo Desktop and Laptop Systems - Troubleshoot Hardware and Software Issues like windows xp, windows vista, windows 7, ms office, etc. - Troubleshoot wired and wireless Internet connection - Up sell Warranty Extension and upgrade
Dec, 2009 - May, 2011
•
1 year, 5 months
Technical Support Representative for Dell
Sep, 2008 - Dec, 2009
•
1 year, 3 months
Stream Global Services
Sep, 2008 - Dec, 2009
•
1 year, 3 months
Work Description : - Provide Excellent Customer service to Dell Small and Medium Business customers over the phone - Troubleshoot DELL Desktop and Laptop Systems - Troubleshoot Hardware and Software Issues like windows xp, windows vista, windows 7, ms office, etc. - Troubleshoot wired and wireless Internet connection - Up sell Computer components, peripherals and Warranty Extension
Sep, 2008 - Dec, 2009
•
1 year, 3 months
Education
Visual Basic Database Programming
2003 - 2004
•
1 year
Philippines
2003 - 2004
•
1 year
University of Perpetual Help System DALTA
1998 - 2003
•
5 years
B.S. Civil Engineering
Philippines
1998 - 2003
•
5 years
Web Design and Development
2000 - 2001
•
1 year
Philippines
2000 - 2001
•
1 year
Qualifications
Dell Certified system Expert
2009
Dell
2009
Verifications
Freelancer
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