I worked in a BPO industry for almost 6 years. - 3 + years as a Customer Service Representative for Email/Chat/Inbound-Outbound voice for US based account and Australian account. - 2 + years as a Senior Sales Representative for Travel account handles reservations for hotel, flights, cars and activities. I am very patient and focus on the my job. I also provide appropriate and accurate responses to customer and provide a comprehensive and quality customer care. I am goal oriented and never have a problems meeting quotas or goals that are set for those in my position.