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Mohsin Altaf M.

@mohsinmalik1

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DO WHAT YOU DO BEST. LEAVE THE REST TO US

$8 USD / Hour

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Pakistan (9:43 AM)

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Joined on May 22, 2008

$8 USD / Hour

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A versatile and result-driven person with extensive hands-on experience in various aspects of the BPO (Business Process Outsourcing) Call Center industry including managing and being actively involved in business development, sales, telesales and telemarketing, back-office support, recruiting and training operations. Strong leadership skills; able to guide, motivate and train team members towards achieving personal performance and organizational goals, an excellent negotiator with strong verbal communication skills as well as good people management skills. Fully adept in operating computers with a strong command over MS/Office, excellent web researching and internet searching skills including data mining

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Experience

Customer/ Technical Support Executive

Sep, 2011 - Apr, 2013

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1 year, 7 months

Epay Worldwide

Sep, 2011 - Apr, 2013

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1 year, 7 months

This Position involves handling the customer base for one of the biggest electronic payment processing companies in the world. As such, the job entails handling customer enquiries from 3 different countries, UK, Australia & New Zealand. Primary role of this position is to assist and train retailer’s and POS terminal users in various functions of the payment processing terminals. Additionally, this position also involves technical support and troubleshooting for the POS machines and arranging for replacement

Sep, 2011 - Apr, 2013

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1 year, 7 months

MindBridge BPO Pvt. Ltd

Jun, 2009 - Sep, 2011

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2 years, 3 months

Business Development Manager

Mar, 2010 - Sep, 2011

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1 year, 6 months

As a business development manager, I was responsible for the business development functions for the company. This role included conducting market research, cold calling to generate leads, following up on those leads in order to convert them into any viable opportunity. Preparation of sales presentations and reporting to CEO about initiatives was also part of the job. In this position, I managed a team of 12 marketing representatives. The team performed cold calling to various companies in the UK in or

Account Manager Sales

Jun, 2009 - Mar, 2010

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9 months

As an Account Manager for the newly established department, primary role was to get the project off the ground in least possible time. Responsibilities included calling up existing customers of various POS users for selling company provided POS Terminals. Obtaining signups from interested merchants and retailers and getting the POS Terminals set up at their respective locations. Following up with them in case of any problems after the terminal is set up. Keeping up to date with competitors and suggesting n

Jun, 2009 - Sep, 2011

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2 years, 3 months

V2T agent

Dec, 2008 - Apr, 2009

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4 months

SpinVox (Now Nuance Communications)

Dec, 2008 - Apr, 2009

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4 months

Job focused on receiving voice messages and transcribing them into text using proprietary software. In this role, major emphasis was on accurate transcription of voice messages so as to deliver maximum satisfaction to the client.

Dec, 2008 - Apr, 2009

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4 months

Education

University of the Punjab, Lahore

2010 - 2012

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2 years

BA

2010 - 2012

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2 years

ACCA

2005 - 2010

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5 years

2005 - 2010

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5 years

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