Profilbillede af mmhragab79
Flag for Egypt Cairo, Egypt
Medlem siden 29. november 2019
0 Anbefalinger


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I have more than 15 years of experience in customer support and problem solving using my oral and written communication skills, organization and attention to detail, in addition to analytical and problem solving skills that made me excel in this field. In addition to video editing, data entry, and translation are all experiences gained through out my career journey. My customer comes in the first place that i keenly listen to his requirements and deliver the best results leading to customer satisfaction.
$15 USD/hr
2 anmeldelser
  • 100%Jobs udført
  • 100%Indenfor Budget
  • 100%Til Tiden
  • N/AGenansættelsesfrekvens

Portfolio Items

Nylige bedømmelser


Freelance Instructor

Dec 2019

 Sales and Customer service Excellency.  Banking Systems and Operations Framework.  Retail Portfolio Management.

Branch Manager

Nov 2018 - Jul 2019 (8 months)

 Responsible for the overall performance of the branch and achieving specific sales, service and operational rigor target.  To deliver exceptional retail business performance through powerful leadership of branch.  Build, develop and motivate a high performing team committed to achieving success through each other.

Sales Manager

Mar 2017 - Oct 2018 (1 year)

 Achieve growth and hit sales targets by successfully managing the sales team.  Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence.  Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.  Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.

Senior Relationship Manager Business Banking

May 2014 - Mar 2017 (2 years)

 To drive the business banking sales process and develop sales relationship with key targeted clients in designated branches and new to bank.  Conduct sales meetings with targeted clients in designated branches jointly with zone heads / branch heads.  Maintain and develop a portfolio of key customer’s relationships.  Ensure proper coordination with different bank areas to achieve objectives smoothly. Enhance client relationship to maximize client’s bottom line profitability to the bank.

Customer Service Head

Jan 2008 - Apr 2014 (6 years)

 Increase the bank's market share and profitability.  Contribute positively to the image of the bank by ensuring that high level of customer service is maintained.  Coaching, counseling, identify and address training needs by effectively using the appraisal.  Achieve the branch's targets.  Identify and handle Customers’ complaints and solve them using (Complaint Management System).  Handling the Branch’s Premier and Advance customers

Relationship manager (Customer Service Head)

Aug 2003 - Dec 2007 (4 years)

 Implementation of set procedures and adherence to audit & compliance regulations  Contribution in projecting a quality image for CAE through professional service delivery.  Ensure completion of all back office tasks.  Maintain friendly team work spirit among team in addition to positive attitude towards work and customers.  Provide proper coaching for the Relationship Officers & Relationship Assistants.  Adequate follow up on all pipeline business.

Fraud Analyst

Mar 2003 - May 2003 (2 months)

 Detecting any fraudulent usage of credit cards through Fraud Early Warning System (FEWS).  Screening credit cards applications to detect any fraud attempts.  Investigating fraud cases and classifying its degree to prevent any future banking relationship with such Customer.  Monitoring DSE (Direct Sales Executives) work for any deviation from policies and procedures and take the proper action in such cases after investigation.


Mar 2002 - Feb 2003 (11 months)

 Recording journal entries on the system and making hard copies of it with the appropriate documents.  Prepare accounts analysis.  Issue checks.  Prepare monthly closing.  Banking administration and reconciliation.


Dec 1999 - Sep 2001 (1 year)

 Screening passengers.  Securing aircraft.


Bachelor of Commerce and Business Administration

1995 - 2001 (6 years)


Powerful Presentation Skills (2004)

Egyptian Banking Institute

Making powerful presentations

Report Writing for Banking Professionals (2005)

Egyptian Banking Institute

How to make reports.


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  • US English Level 1


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