SYKES Philippines is one of the world's leading providers of end-to-end customer care management solutions - providing CRM solutions for many of the world's leading global companies. Responsibilities: PC troubleshooting and PC Networking Provides first line voice technical / customer service. Accountable for timely and accurate response to clients technical issues and concerns. Ensures quality and accuracy in all phone and ticket transactions. Demonstrates a strong customer service orientation and takes responsibility for follow-up to insure customer needs and expectations are satisfied.
As a fully qualified call center agent with more than 5 years experience(Appointment Setter,Collection Agent,Customer Service,Outbound Sales Agent,Technical Support Rep), there's much I can offer to help our customer. I'm confident that my passion for giving world class customer satisfaction, together with my skills and experience will enable me to make a significant difference at work. Objectives: [login to view URL] Service Representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name. [login to view URL] solve customer's problems in an effective/creative manner. 3. Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people. 4. Be able to adapt work under pressure. 5. To give a world class customer satisfaction. 6. To deliver information at customer's knowledge level in an understandable manner. 7. To apply a logical problem solving approach to resolving customer problems and inquiries. [login to view URL] handle irate customer situations effectively and empathize with customer with a courteous voice tone.