Profilbillede af marcoflash
@marcoflash
Medlem siden 13. september 2007
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marcoflash

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I'm a qualified IT Professional with over 6 years of experience in web development, software development and graphic design. I have excellent personal management and communication skills and high level skills in programming HTML, CSS, PHP, JavaScript, MySQL, Perl, Shell, VisualBasic and Actionscript, as well as technical and artistic design abilities across various media and programs including, but not limited to, Adobe Photoshop, Adobe Flash, AutoCAD, and Caligari Truespace
$15 USD/hr
6 anmeldelser
1.8
  • 86%Jobs udført
  • 100%Indenfor Budget
  • 100%Til Tiden
  • 67%Genansættelsesfrekvens

Portfolio

Nylige bedømmelser

Erfaring

Trouble2Resolve High Level Escalations Agent

Jan 2013

Technical Support expert for all aspects the BT Business product suite, including broadband, networking, email, webhosting, security, backup, and collaboration packages. Specialising in handling priority escalations and complaints issues.

Trouble2Resolve Product Specialist

May 2011 - Jan 2013 (1 year)

Technical support guru for the BT Business Email platform. Also specialised in supporting webhosting, security software and online backup products.

Customer Service Agent

Feb 2008 - May 2011 (3 years)

A Technical Support Specialist for BT Business Broadband network and email systems

Uddannelse

5 Highers in Mathematics, Graphic Communication, Music, Computing and Physics

2001 - 2006 (5 years)

3 Standard Grades in French, History and English

2001 - 2006 (5 years)

NVQ level 2 in Customer Service

2010 - 2010 (1 month)

SVQ Level 3 - IT Professional

2013 - 2013 (1 month)

Kvalifikationer

IT Professional (2013)

YouTrain

Certificate awarded for showing advancedskills in many aspects of IT including, but not limited to: - software development - technical support - fault analysis, diagnosis and repair - interpersonal skills in the IT world - personal and career development in IT

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