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@mannamanz08
Member since 26. marts 2017
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mannamanz08

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My one and only goal is to make my clients happy by providing them quality work and quality service. I have over 7 years of experience of Customer Service, Data Collection through Phone and Web Verification, Transcription, Healthcare Research and Data Entry. I also have an extensive knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint and Visio). I am committed to quality and continuous improvement. I live by the principle "Don't just be an effective Planner, Be an effective Implementer".
$7 USD/t
1 anmeldelse
2.2
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Portfolio

Seneste bedømmelser

  • image of compass00 Project for mannamanz08 $20.00 AUD

    “Thank you for your work and professionalism. Quick and competent, Great to work with 10/10”

Erfaring

Team Leader

Jun 2015

- Manage the flow of day-to-day operations - Develop a strategy the team will use to reach its goal - Implement company goals and objectives - Inspire and motivate team members - Provide training that team members need - Communicate clear instructions to team members - Monitor the team’s participation to ensure that training they received is being put to use and see if additional training is needed

Data Management Analyst

Feb 2013 - May 2015 (2 years)

• Generated accurate efficiency report through collection and management of data • Worked in a fast-paced, result-oriented environment without compromising quality • Extremely detail oriented • Exceeded expected production and quality every project of the team • Built mastery on ADHOC projects and processed records accurately and efficiently • Effective Project Lead for several projects • Awarded as an “Employee of the Month” three times in 2014

Customer Service Representative (Subject Matter Expert)

Aug 2010 - Feb 2013 (2 years)

Handled a high influx of inbound calls within a dynamic call center environment Managed multiple priorities and maintained effective results in a metric driven workplace Accepted assignments with an open, cooperative, positive and team-oriented attitude Utilized multiple call center support applications to efficiently assist customers and agents Awarded as the top trainee for Boot Camp 1 during training. Promoted as a Senior Representative in just 13 months from hired date.

Uddannelse

Bachelor of Science in Nursing

2004 - 2007 (3 years)

Bachelor of Science in Biology

2002 - 2004 (2 years)

Pre-veterinary Medicine

2000 - 2001 (1 year)

Certificeringer

  • US English Level 1
    97%

Verifikationer

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