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$5 USD / time
Flag for INDIA
ahmedabad, india
$5 USD / time
Det er i øjeblikket 9:00 AM her
Tilmeldt juni 21, 2020
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Manish A.

@manisharora19811

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$5 USD / time
Flag for INDIA
ahmedabad, india
$5 USD / time
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Genansættelsesrate

Cold Calling-Appointment Setting-Customer Service

I have about 10 years of experience in telecalling (outbound and inbound). I am confident that my skills and experience make me a strong candidate for the role. In my previous roles, I have gained extensive experience in hardcore sales, customer service, handling inquiries, resolving issues, and providing exceptional service.

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Erfaring

Team Manager

Ogden Technologies Private Limited, New Delhi
jan. 2012 - jan. 2014 (2 år)
• Managed and mentored team of 25 Inbound and Outbound Sales Agents (Debt Care Lead Generation) to continuously deliver exceptional service. • Inspired and managed teams in operational improvement, increasing motivation and productivity. • Built and maintained relationships with team, increasing motivation and team spirit. • Monitored staff performance, continually seeking ways to improve team delivery for optimized financial success.

Inbound Customer Care & Sales

Impressive Leads, New Delhi
jul. 2007 - jul. 2011 (4 år)
• Inbound Sales for US Debt Consolidation Process. • Handled and quickly resolved customer issues regarding product sales and customer service problems. • Increased customer satisfaction by offering friendly, helpful and informative customer service. • Recorded details from customer communications on CRM. • Promoted to Team Manager with a team of 15 Inbound Sales Agents.

Team Supervisor

Milestone e-Services Pvt Ltd, Gurgaon
sep. 2004 - aug. 2007 (2 år, 11 måneder)
• Managing a team of 12 Call Center Agents for Toucan Telecom (UK) • Lead Generation of US Mortgage, US Debts Consolidation • Promoted to Team Manager for US Mortgage process. • Worked with other department supervisors and managers to support agents with high volume calls, decreasing wait time during busy periods. • Created targets for sales, wait time and issues resolved to motivate team in meeting goals.

Uddannelse

Bachelor of Commerce

Jai Narain Vyas University, India 1999 - 2002
(3 år)

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