maliknabeel

With an MBA Degree in International Business and more then ten (10) years of experience, I am currently working as General Manager at Axiom Private limited. My overall experience revolves around the concept of Service Level & Operations Management. During my career I have worked with some of the industrial & educational conglomerates of Pakistan. Having comprehensive knowledge of business ethics and practices regarding USA, UK, Malaysia, Middle East & Far East markets I have been involved in broadly business development along with devising SLRs/SLTs, defining SLAs along with associated OLAs and Under Pinning Contracts along with their continuous monitoring and review which enables my organization to proactively prevent service failures. Continuous and effective reporting mechanism has been my specialization which enables me to prepare Service Improvement Plans (SIP) for the growth of my organization. Skill Set Summary 1. Identification of current and future service requirements and documenting them in SLR/SLT documents. Support skills include Business & Project Planning, Feasibility Analysis, Operations Road Map development, Work Load Analysis, Project Time Line Development & Implementation, Project Resources Identification and Allocation etc. 2. Negotiating and agreeing levels of services to be delivered with the customer(External) 3. Negotiating and agreeing OLAs with the supplier of committed services (Internal) 4. Ensuring that the underpinning contracts are aligned with the SLA and SLR targets 5. Ensuring service performance reviews and SIP development for higher management to support future decisions 6. Sound business analysis skills with hands-on experience related to Financial Modeling, Market Research methods, Capitalizing popped-up market opportunities and strategy development 7. Smooth concepts in devising RFPs, proposals, business cases, concept papers and other documents exclusive for International Markets 8. Extensive knowledge and trained in Project Management from the Initiation phase till project ends 9. Strong knowledge domain in Sales Promotion strategies, Sales Management, Outbound Supply Chain Management 10. Strong interpersonal skills and able to communicate with different people. Vastly spread International contacts for acquisition of various products and services.