Profilbillede af madelson
@madelson
Member since 31. maj 2014
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madelson

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I am Madelyn Son 30 years old. I have been working for 9 years in various IT industry and BPO companies. I have experience in customer support, technical specialist, application support and as a Assistant Manager for 2 years. I am very interested in the position as it suit my skills and experiences in terms of client assistance, documentation and technical support if required. Also in terms of managing people I have the ability and skills to handle such task. I am looking forward to find a company where I can work as a home based contractor but will be able to deliver same quality as I am an onsite employee. Lastly I am very interested if given the chance to work with a full time position for a long period of time. To provide you an overview of my skills see below the bulleted information: Platform: Linux, Windows Tools: Nagio, Jira, Confluence HPSM Trainings: ITIL, Unix, Cisco Office: MS Word, Excel, Powerpoint, Visio If given the chance I would be willing for an interview anytime at your most convenient hours.
$6 USD/t
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Portfolio

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Erfaring

Assistant Manager

Jun 2012 - Jan 2014 (1 year)

• Focusing on KPI's to ensure end ownership of incidents, problems and changes are responded to within SLAs; • Organise and co-ordinate daily team/analyst responsibilities; • Deal with customer escalations and support feedback in a calm and efficient manner; • Assuming the role as Critical Incident, Problem or Change Manager when required; • Assist Service Desk Manager with monthly reporting and other ad-hoc administrative/project requests; • Active involvement in the recruitment of all new team membe

Team Lead - System Operations

Jun 2008 - Jun 2012 (4 years)

• To provide guidance, training and mentoring to members of the team and other relevant members of staff in the provision of SysOps [login to view URL] react and take actions in attempt to avoid or resolve service incidents • To be responsible for the day to day management of the SO team, with a concern for their overall welfare and performance. • To work closely with the Systems Administration team ensuring that knowledge and experience are passed into the SysOps group, concentrating on the reduction of chronic

Senior Product Support Specialist

Apr 2005 - Feb 2008 (2 years)

• Provides advance technical support to Linksys networking devices through phone. • Answers inquiry to customers who are highly technical and are asking for highest level of support. • Test and report some product known issues to product support engineers for further analysis.

Uddannelse

BS Computer Science

2000 - 2005 (5 years)

Kvalifikationer

Career Service Professional Examination (2000)

Civil ServicPhilippines

Government Civil Service Certification

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