Profilbillede af madelson
@madelson
Member since 31. maj 2014
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madelson

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I am Madelyn Son 30 years old. I have been working for 9 years in various IT industry and BPO companies. I have experience in customer support, technical specialist, application support and as a Assistant Manager for 2 years. I am very interested in the position as it suit my skills and experiences in terms of client assistance, documentation and technical support if required. Also in terms of managing people I have the ability and skills to handle such task. I am looking forward to find a company where I can work as a home based contractor but will be able to deliver same quality as I am an onsite employee. Lastly I am very interested if given the chance to work with a full time position for a long period of time. To provide you an overview of my skills see below the bulleted information: Platform: Linux, Windows Tools: Nagio, Jira, Confluence HPSM Trainings: ITIL, Unix, Cisco Office: MS Word, Excel, Powerpoint, Visio If given the chance I would be willing for an interview anytime at your most convenient hours.
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Portfolio

Seneste bedømmelser

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Erfaring

Assistant Manager

Jun 2012 - Jan 2014 (1 year)

• Focusing on KPI's to ensure end ownership of incidents, problems and changes are responded to within SLAs; • Organise and co-ordinate daily team/analyst responsibilities; • Deal with customer escalations and support feedback in a calm and efficient manner; • Assuming the role as Critical Incident, Problem or Change Manager when required; • Assist Service Desk Manager with monthly reporting and other ad-hoc administrative/project requests; • Active involvement in the recruitment of all new team membe

Team Lead - System Operations

Jun 2008 - Jun 2012 (4 years)

• To provide guidance, training and mentoring to members of the team and other relevant members of staff in the provision of SysOps react and take actions in attempt to avoid or resolve service incidents • To be responsible for the day to day management of the SO team, with a concern for their overall welfare and performance. • To work closely with the Systems Administration team ensuring that knowledge and experience are passed into the SysOps group, concentrating on the reduction of chronic

Senior Product Support Specialist

Apr 2005 - Feb 2008 (2 years)

• Provides advance technical support to Linksys networking devices through phone. • Answers inquiry to customers who are highly technical and are asking for highest level of support. • Test and report some product known issues to product support engineers for further analysis.

Uddannelse

BS Computer Science

2000 - 2005 (5 years)

Qualifications

Career Service Professional Examination (2000)

Civil ServicPhilippines

Government Civil Service Certification

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