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Virtual Medical AssistantFeb 2019
Working in the Billing Department. Doing new and old patient verification/insurance eligibility check. Claims and Annual Wellness Billing.
Team Leader/SupervisorApr 2016 - Aug 2018 (2 years)
Managing a group of agents. Responsible for weekly, monthly and annual performance review. Weekly coaching and performance assessment. Helping performers to perform better, outliers become performers through implementation of action plans. Admin tasks, reporting to clients through weekly and monthly meetings.
Customer Support RepresentativeNov 2015 - Apr 2016 (5 months)
Email support for a US-based company. Answering and responding to customers concerns. Handling different issues like Billing and refunds, General question, Technical support and Account changes. Also handles Tier 2 and Tier 3 tickets.
Associate Design EngineerNov 2014 - Jul 2015 (8 months)
3D and 2D modeling of different automotive protectors.
Mechanical Estimator/Quantity SurveyorApr 2013 - Jul 2014 (1 year)
HVAC and Fire Protection estimation and costing for high-rise buildings.
Customer Service RepresentativeSep 2006 - May 2009 (2 years)
Phone support for a US-based telecommunications account.