Profilbillede af luckyacapulco
@luckyacapulco
Medlem siden 24. juni 2019
0 Anbefalinger

luckyacapulco

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I want to maximize my team leading and customer service experience in a challenging environment. I want to utilize my capabilities of handling admin tasks, decision making and providing excellent customer service where customers will be delighted with the support they'll get. Technical Skills: Communicative competence (English) Email-handling (Customer Service) Answering tickets (Customer Service) Email support (Customer Service) Phone support (Customer Service) Knowledgeable in Zendesk, Gorgias and other email platforms Google docs Microsoft Office applications (Excel, Word, Outlook, Powerpoint) Team Leading Skills Admin tasks
$10 USD/hr
0 anmeldelser
0.0
  • N/AJobs udført
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  • N/ATil Tiden
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Portfolio

Nylige bedømmelser

Ingen bedømmelser.

Erfaring

Virtual Medical Assistant

Feb 2019

Working in the Billing Department. Doing new and old patient verification/insurance eligibility check. Claims and Annual Wellness Billing.

Team Leader/Supervisor

Apr 2016 - Aug 2018 (2 years)

Managing a group of agents. Responsible for weekly, monthly and annual performance review. Weekly coaching and performance assessment. Helping performers to perform better, outliers become performers through implementation of action plans. Admin tasks, reporting to clients through weekly and monthly meetings.

Customer Support Representative

Nov 2015 - Apr 2016 (5 months)

Email support for a US-based company. Answering and responding to customers concerns. Handling different issues like Billing and refunds, General question, Technical support and Account changes. Also handles Tier 2 and Tier 3 tickets.

Associate Design Engineer

Nov 2014 - Jul 2015 (8 months)

3D and 2D modeling of different automotive protectors.

Mechanical Estimator/Quantity Surveyor

Apr 2013 - Jul 2014 (1 year)

HVAC and Fire Protection estimation and costing for high-rise buildings.

Customer Service Representative

Sep 2006 - May 2009 (2 years)

Phone support for a US-based telecommunications account.

Uddannelse

BS Mechanical Engineering

2003 - 2006 (3 years)

BS Mechanical Engineering

2009 - 2012 (3 years)

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