Profilbillede af kiran1779
@kiran1779
Flag for India Hyderabad, India
Member since 12. april 2005
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kiran1779

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Rich experience in Technical Support, Admin Support Services. Served International clients from individuals to fortune 5000 companies in the areas of Technology sourcing, Solution based services. Includes remote troubleshooting, handling calls both Inbound and Outbound, Email, Chat support. Expertise with Microsoft Word, Excel, Powerpoint.
$15 USD/hr
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0.0
  • N/AJobs udført
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Portfolio

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Erfaring

Tech Support-Team Lead

Jun 2007 - Apr 2010 (2 years)

Handling Escalation Cases on Encryption Software for US Clients through Voice, Email and Chat Support. Report Generation, Support Ticket Handling, Routing, Assigning of Tickets to the support agents using Salesforce. Platform: Windows 2003 and 2008 server,

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