Technical Support, Admin Support, Customer Service
Rich experience in Technical Support, Admin Support Services. Served International clients from individuals to fortune 5000 companies in the areas of Technology sourcing, Solution based services. Includes remote troubleshooting, handling calls both Inbound and Outbound, Email, Chat support. Expertise with Microsoft Word, Excel, Powerpoint.
Handling Escalation Cases on Encryption Software for US Clients through Voice, Email and Chat Support. Report Generation, Support Ticket Handling, Routing, Assigning of Tickets to the support agents using Salesforce.
Platform: Windows 2003 and 2008 server,