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@kgoogig
Flag of Malaysia Petaling Jaya, Malaysia
Member since 22. april 2014
3 Anbefalinger

SirilakP

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I am native Thai speaker with 18 years experiences in the roles of IT project manager, Business operation, PMO, GL Analyst, etc in the industries e.g. hotel, airline, cargo, TV production house, IT (hardware & software), insurance, Petrochem and Oil & Gas. Over 3 years experience in translation of news, articles, medical docs, clinical consent form, agreement, contract, legal docs, Websites localization, Casino online, Games App (iOS and Android), eDM, SMM, and more from English -Thai and Thai - English as well as proofread & content edit. นอกจากภาษาไทยดิฉันก็สามารถพูดอ่านเขียนมลายูได้ด้วย ประสบการณ์ทำงาน 18 ปี ในธุรกิจต่าง ๆ เช่นโรงแรม, ขนส่งสินค้า, สายการบิน, บริษัทผลิตรายการโทรทัศน์, ปิโตร, ไอที, ประกันภัย ดิฉันผ่านการแปลข่าว, บทความ, ใบเสร็จค่ารักษาพยาบาล, แบบฟอร์มยินยอมของคลินิก, ข้อตกลงสัญญา, เอกสารทางกฎหมาย, แปลเว็บไซต์, แอพเกม, eDM และอื่น ๆ ITIL 2011 Certified Online tools; Blogs, FB Page manager, Google Adsense, Google+, Safari, IE, Chrome, and more...
$12 USD/t
18 anmeldelser
4.1
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Portfolio

Seneste bedømmelser

Erfaring

Field Service Coordinator Team Manager

Oct 2014 - Jun 2015 (8 months)

- Responsible for new agent set-up and training, providing direction and support to the management team - Responsible for overall Incident Management system implementation and management - Involves engaging with Call Management team for customer's inquiries or request for escalation; Research and analyze operational effectiveness through interviews and metrics and provide input to the management

Project Program Management Senior Analyst

Jul 2010 - Mar 2014 (3 years)

Managed Enterprise Storage/Services project based on the PMI methodology. (Initiating, Planning, Executing & Monitoring, Closing). Focused on Scope of Work, Time/Baseline, Cost/Budget, Resource Planning and Service Quality. Act as a Single Point of Contact from the start (Pre-Sales) and to the end (Closure) of the project implementation with absolute ownership. Capable of handling multiple projects simultaneously. Established good affiliation and built credibility in engaging various stakeholders at mul

Account Receivable & Credit Collection

Feb 2010 - May 2010 (3 months)

To ensure that customers pay their invoices within a specified number of days. To chase of overdue accounts and outstanding debts by telephone, fax and email Sending payments for allocation and reducing aged debt. Contact people by phone or letter to inform them of an unpaid account Updating aging balance report Check unapplied & unidentified payments arrange for legal action on unpaid accounts organize the repossession of goods secured by a hire purchase agreement in order to settle unpaid bills

Senior Travel /Medical Assistance Coordinator

Aug 2008 - Jan 2010 (1 year)

Respond to policyholders’ enquiries offering appropriate solutions and information Handle calls and casework for services such as lost luggage, lost documents, legal & medical referrals and medical evacuations Provide general policy information (such as verification and limits of coverage), claims information and renewal information to customers and vendors Schedule and make follow-up calls on complex cases to customers Liaise with vendors, involved third-parties and family members during active cases

Business Analyst (Claim Executive)

Oct 2007 - Jul 2008 (9 months)

Deal with doctor and hospitalization invoices for employees in international companies and intergovernmental organizations (e.g. United Nation, Unicef, A.D.B, IRSS, Oxfam, WFP). Analyses reimbursements and assess, code and calculate reimbursements based on the necessary knowledge of each contracts using a computerized claims processing system. Work with HR, Compensation & benefit office of clients regarding to their staff’s medical benefit Correspondence with the clients from all over the worlds via ema

Call Centre, Sales Operation Support

May 2005 - Jun 2007 (2 years)

Handle customer's queries, complaints (End users and dealers) from Malaysia, Singapore and Thailand. Creating Sales order / Purchase order / Back order processing and management for Direct and Distribution sales model for NEC Key phone product. Assist Helpdesk Engineer to answer the phone on basic technical problems. Follow-up on customer requests and issues on a timely manner to achieve SLA Maintain regular contact/rapport in understanding and anticipating customers' requirements Transla

Sales & Marketing Executive

Aug 2004 - Apr 2005 (8 months)

To expand new clients. To achieve of sales targets through selling company service (air time spot) To prepare proposals and write-up Approach potential prospects including Advertising Agencies by e-mail, telephone, visiting and presentation Coordinate with production team as final cut, scriptwriter and producer for creating various ideas to meet client’s needs. Managing and maintaining client’s relationships Making Sales & Marketing programs, presenting sales & marketing strategies as well as market

Senior Customer Services Executive

Jul 2000 - Jul 2004 (4 years)

Answering all inquiries such as Sales & Marketing promotions, Tracking shipment, Import & Export Customs procedure, Flight schedule, Shipping Advice, Booking courier. Creating Score Card Performance daily, weekly and monthly report to Customer Service Manager, Marketing Manager and Operation Manager. Creating Summary Transaction Report daily to manager and Account Department Coordinating with Dispatcher, Ramp Agent, Customs Agent and Freight Forwarder. Coordinating with FedEx’s staffs in all over the

Flight Attendant

Aug 1999 - May 2000 (9 months)

Ensure safety and comfort of passengers. Prepare and serve multiple meals and beverages.

Secretary to Front Office Manager

Apr 1998 - Jul 1999 (1 year)

Preparing for meetings and conferences, organizing appointments for manager. Creating work roster for all staffs in department. Reporting room daily and monthly reports to all department heads.

Uddannelse

Bachelor Degree of Business Administration

1993 - 1996 (3 years)

dropped out (study in Master of Art of Communication)

2002 - 2004 (2 years)

Certificeringer

Microsoft Project 2010 (2012)

Dunville Training Group

ITIL® 2011 Foundation Examination (2014)

AXELOS

Publikationer

My business page

online shopping, find me on Facebook

Certificeringer

  • US English Level 1
    85%

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