Profil coverbillede
Du følger nu
Fejl under følg af bruger.
Denne bruger har ikke tilladt andre bruger at følge dem.
Du følger allerede denne bruger.
Din medlemsskabsplan tillader kun at følge 0. Opgrader her.
Du følger nu ikke længere
Kunne ikke stoppe med at følge bruger.
Du har nu anbefalet
Kunne ikke anbefale bruger.
Noget gik galt. Forny venligst siden og prøv igen.
Email verificeret.
Brug Avatar.
$5 USD / time
Flag for INDIA
goa, india
$5 USD / time
Det er i øjeblikket 3:21 AM her
Tilmeldt december 17, 2006
0 Anbefalinger

Kunal D.

@kddacraker

0,0 (0 anmeldelser)
0,0
0,0
0%
0%
$5 USD / time
Flag for INDIA
goa, india
$5 USD / time
N/A
Jobs færdiggjort
N/A
Indenfor budgettet
N/A
Til tiden
N/A
Genansættelsesrate

Prerana Technologies

We are an emerging ITES/BPO company based in Nasik, Maharashtra (INDIA) We are equipped with state-of-art infrastructure and technically skilled manpower. Our experience and expertise has made us well versed with current trends and technologies in ITES/BPO sector. Contact Center Application Software : Dialer Information It is a set of programs that are designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound call center suite. The agent interface is an interactive set of web pages that work through a web browser to give real-time information and functionality with nothing more than an internet browser on the client computer. The management interface is also web-based and offers the ability to view many real-time and summary reports as well as many detailed campaign and agent options and settings. DIALER can function as an ACD for inbound calls or for Closer calls coming from DIALER outbound fronters and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone. The software suite also includes a from-scratch software installation document, full English and Spanish versions of the web-clients and admin pages(and functional versions of several other languages), and is designed to work with an Asterisk system that has Zap(T1/E1/PSTN) telco lines or VOIP(IAX or SIP) trunks and many different kinds of softphones and hardphones. This group of applications is designed to run on top of almost any version of Asterisk so no messing around with the Asterisk source code is necessary. For more information see the system requirements at the bottom of the page. MAJOR DIALER FEATURES: o Inbound, Outbound and Blended call handling o Outbound agent-controlled, broadcast and predictive dialing o Full USA FTC-compliance capability o Web-based agent and administrative interfaces o Ability to have agents operate remotely o Integrated call recording o Three-Way calling within the agent application o Scheduled Callbacks: Agent-Only and Anyone o Scalable to hundreds of seats o Ability to use standard Telco lines and VOIP trunks o Open-Source AGPLv2 licensed, with no software licensing cost Full Features List: o Ability for an agent to call clients in succession from a database through a web-client o Ability to display a script for the agent to read with fields like name, address, etc. filled-in o Ability to set a campaign to auto-dial and send live calls to available agents o Ability to dial predictively in a campaign with an adaptive dialing algorithm o Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server o Ability to transfer calls with customer data to a closer/verifier on the local system or a remote Asterisk server o Ability to open a custom web page with user data from the call, per campaign o Ability to autodial campaigns to start with a simple IVR then direct to agent o Ability to broadcast dial to customers with a pre-recorded message o Ability to park the customer with custom music per campaign o Ability to send a dropped call to a voicemail box per campaign if no agent is available o Ability to set outbound CallerID per campaign o Ability to take inbound calls grabbing CallerID o Ability to function as an ACD for inbound and fronter/closer verification calls o Ability to have an agent take both inbound and outbound calls in one session(blended) o Ability to start and stop recording an agent's calls at any time o Ability to automatically record all calls o Ability to manually or automatically call upto two other customer numbers for the same lead o Automtically dial unlimited numbers per customer until you get an answer o Ability to schedule a callback with a customer as either any-agent or agent-specific o Ability in Manual dial mode to preview leads before dialing o Ability for agents to be logged in remotely anywhere with just a phone and a web browser o Faster hangup and dispositioning of calls with one key press (HotKeys) o Definable Agent Wrapup-time per campaign o Ability to add custom call dispositions per campaign o Ability to use custom database queries in campaign dialing o Recycling of specified status calls at a specified interval without resetting a list o Dialing with custom TimeZone restrictions including per state and per day-of-the-week o Dialing with Answering Machine Detection, also playing a message for AM calls o Multiple campaigns and lead-lists are possible o Option of a drop timer with safe-harbor message for FTC compliance o Variable drop call percentage when dialing predictively for FTC compliance o Internal DNC list can optionally be activated per campaign o All calls are logged and statuses of calls are logged as well as agent time breakdowns o Load Balancing of call across multiple inbound or outbound Asterisk servers is possible o Agent phone login balancing and failover across multiple Dialer servers o Several real-time and summary reports available o Real-time campaign display screens o 3rd party conferencing(with DTMF macros and number presets) o 3rd party blind call transfer o 3rd party conferencing with agent drop-off o Custom Music-On-Hold and agent alert sound for inbound calls o Estimated hold time, place in line, overflow queues and several other inbound-only features o Skills-based ranking and call routing per inbound group(queues) and campaign o Queue Prioritization per campaign and inbound group o Single agent call queueing o Ability to set user levels and permissions for certain features and campaigns o Ability for managers to listen-in on agent conversations o Ability for managers to enter conversations with agents and customers o Ability for agents to select a Pause Code when they are not active o Ability for agents to control volume levels and mute themselves o Agent shift enforcemant by day and time, defined per user group o Full QueueMetrics-compatible call logging, inbound and outbound o Several Vtier integration features: user-sync, account-sync, data interconnection o Full integration with Sangoma Call Progress Detection(CDP) for better Answering Machine Detection(AMD) o Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen o Lead import web-based API o Web-based data export utilities o Separate Time-clock application to track user work time o Web-based administration o DID, phone and carrier trunk provisioning through the web interface o Client web-app web pages available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese, Brazillian Portuguese, Slovak, Russian and Dutch. o Admin web pages available in English, Spanish, Greek, German, Italian and French. - Requires: The server elements require an Asterisk server, Zap,IAX or SIP trunks and SIP/IAX/Zap phones, MySQL 4.0 or greater database server (local or remote), Apache and PHP 4.0 or greater (local or remote), Perl with a Net::Telnet, Time::HiRes, Net::MySQL modules loaded. We recommend using Firefox 1.0.6 or greater for the web-clients, but they will also run on InternetExplorer 6+, Mozilla Voice Broad Casting System : Contact Center Without Human Meet your e-business needs with speech enabled applications for inbound and outbound customer services, virtual assistant desks or even yellow page directories. Enhance your Quality of Service for telephonic customer interfaces with unified messaging that interacts quickly and easily. You can even broadcast any of your marketing documents as an eFax campaign in bulk. VBS is an advanced automated solution that is best suited for small to mid-sized businesses. We help save your company significantly on time and over 30-70% in cost compared to hiring live voice-agents. Manage your IVR menu tree whether they are simple or complex with this custom Voice Message Broadcasting (VMB) application to plug in your questions and route as per customer's responses. We can offer complete assistance from planning to implementation or maintenance. In case you have any specific requirement of Calling program or eFax campaign we can work to offer a blended solution that fits your need. VBS can be used for commercial and community purposes that deal with Promotions, Productivity or Profitability. You can use our broadcast system for any of the following: *Payment Reminder Services *Appointment Reminder Services *Credit Card Activation *Automated Virtual Assistant Desks *Third Party Telephonic Verification *Customer Surveys and Polls *Product Promotional Campaigns *Sweepstakes and Contests *Severe Weather Warnings *Fund Raising Projects *Political Advertising VBS Features *Based on leading open source Asterisk PBX *Emails the Call Report Notification *Detects Answering Machine replies *Throttle Concurrent Calls *Can re-try to the non connected numbers at later time *Option to connect the user to some other IVR/phone number on pressing the key *Various web-based reports for call details and current calls in realtime *Accommodates multiple IVR scripts *Broadcasts any uploaded document as Fax *Can be managed via a Web interface *Compatible with Trixbox & FreePBX *Allows to import contact details from .csv file VBS Clients You may find this extremely useful in case you belong to any of the following industry verticals: *Automotive Companies *Banks *Call Centers *Customer Support Agencies *Consumer Product Vendors *City / State Governments *Education Institutes *Entertainment Companies *Health Care/Medical Practitioners *Marketing Companies *Retail Stores *Political Campaigners *Security & Emergency Service Providers *Telephone Companies *Travel & Lodging Companies *Transportation Services

Kontakt Kunal D. omkring dit job

Log ind for at diskutere detaljerne via chat.

Anmeldelser

Ændringer gemt
Ingen anbefalinger at se her!

Kontakt Kunal D. omkring dit job

Log ind for at diskutere detaljerne via chat.

Verifikationer

Foretrukken Freelancer
Identitet verificeret
Betaling verificeret
Telefon verificeret
E-mail verificeret
Facebook forbundet

Gennemse lignende fremvisninger

Tidligere Bruger Næste bruger
Invitationen blev sendt!
Tak! Vi har sendt dig en e-mail med et link, så du kan modtage din kredit.
Noget gik galt, da vi forsøgte at sende din mail. Prøv venligst igen.
Registrerede brugere Oprettede jobs i alt
Freelancer ® is a registered Trademark of Freelancer Technology Pty Limited (ACN 142 189 759)
Copyright © 2024 Freelancer Technology Pty Limited (ACN 142 189 759)
Indlæser forhåndsvisning
Geolokalisering er tilladt.
Din session er udløbet, og du er blevet logget ud. Log venligst ind igen.