As per my listed experience, I started off in the production/manufacturing sector only to find a passion for IT and software automation.
This experience as a user has taught me the importance of developing a product according to the requirements.
During and after my last position as a help-desk technician I did self-studies in .NET development, both VB.NET and C#.
I've also worked extensively with PowerShell and Microsoft's VBA.
As a professional I take pride in my work and in delivering a polished product according to the requirements. If a job requires speed & accuracy over "eye candy" then my product will reflect this.
Permanent Skilled Level position in the End user support (IT (IT sector)) sector
1. Responsible IT agent for factory and intermediate product & materials warehouse facilities.
2. Assisting users with IT queries, redirecting where required, collecting additional information where required.
3. Assisting rest of IT team with scripts where possible when multi-workstation actions/solutions are required.
4. Working on .NET Software Projects to optimize workflow if/when time is available.
IT Helpdesk Technician
PailPac (Pty) Ltd
sep. 2007 - jun. 2013 (5 år, 9 måneder)
Permanent Skilled Level position
1. Submitting weekly reports on outsourced services - ADSL accounts from ISP
2. Submitting reports on Maximizer MaxExchange servers on Mondays, Wednesdays and Fridays.
3. Assisting users with IT queries, redirecting where required, collecting additional information where required.
4. Assisting rest of IT team with scripts where possible when multi-workstation actions/solutions are required.
5. Working on .NET Software Projects if/when time is available.
Injection Moulding Shift Supervisor
PailPac (Pty) Ltd
mar. 2005 - sep. 2007 (2 år, 6 måneder)
Permanent Senior Level
Report accurately on occurrences of interest during shift.
Control, communicate and, if necessary, discipline staff as per established HR procedures.
Attend monthly meetings between management and production departments' supervisors.
Communicate any possible problems and/or suggestions from staff to management.
(Voluntary work, not a duty) Develop an absenteeism tracking solution for senior management.