Profilbillede af karinatrigo
@karinatrigo
Flag for Mexico Monterrey, Mexico
Medlem siden 9. september 2017
0 Anbefalinger

karinatrigo

Online Offline
-15 years of experience in the Customer Service, Tech Support and Sales field. - 1 year of experience working as freelancer in a quiet home based environment. - 12 years of experience in Call Center and Client support. - 2 years of experience in Hotel Services. -6 years as interpreter in different specialized areas.
$10 USD/hr
0 anmeldelser
0.0
  • N/AJobs udført
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Portfolio

Nylige bedømmelser

Ingen bedømmelser.

Erfaring

Matching Operations Agent

Aug 2017 - Sep 2018 (1 year)

I was working for Kindly Care for more than a year. I was a matching operations agent. I used to get incoming calls and also I was an outbound agent sometimes. I was mainly an inbound agent, I provided different information about our client's requirements, condition and health concerns as well as the rate, schedule and other details, if the Caregiver was a good fit for our client we used to schedule an interview directly at the client's house directly with the family.

Chat Support Tech specialist

Oct 2016 - Apr 2017 (6 months)

I was part of the customer service and tech support for Netflix team via chat. I worked graveyard and I used to provide customer service and some tech support to all customers all around the world, people who were English speakers. I gave information about the catalog available in the customer's region, Netflix details and also payments options and monthly rate.

Customer Service Specialist

Jan 2010 - Feb 2012 (2 years)

I provided customer service for big companies that had purchased Microsoft Licenses in high volume. I took all type of inbound calls with different inquiries about Microsoft products. The service provided was more professional and technical since we were dealing with important clients not home users.

Customer Service and Collection rep

Dec 2006 - Sep 2008 (1 year)

I used to provide customer service, collect some debts and also sales. Inbound calls about client's financial account, debit and credit cards. Explained statements , fees and monthly payments. Also information about interest rates and more financial information.

Uddannelse

International Business

2002 - 2007 (5 years)

Kvalifikationer

Tourism and Hospitalization Degree (2007)

UANL FACPYAP

I was specialized in this theme at the end of my bachelor's degree.

Exportation and Importation Certification (2007)

UANL. FACPYAP

I got a diploma in the IMPO/EXPO took a certification for one year.

Verifikationer

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