Profilbillede af jmb26
Flag for Philippines Quezon City, Philippines
Medlem siden 29. juli 2018
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I am a Graduate of Bachelor of Science in Information Technology. I've been working as a Customer Support Representative for more than 4 years now. Currently, I am an Email Support Representative for a BPO company. My goal is to provide accurate and timely responses to ensure customer satisfaction. With that said, I can assure you that I will be able to do any project awarded to me with 100% accuracy. I am excellent in using MS Office Tools and Google Docs. I am flexible and has the ability to quickly adjust to frequent process and information changes. I have strong attention to details and would like things done in a timely manner.
$3 USD/hr
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Nylige bedømmelser

Ingen bedømmelser.


Email Support Representative

Oct 2016

- Provide accurate and timely responses to inquiries coming through email. - Making sure that the required hourly tickets are met. - Keep track of the productivity on a google spreadsheet that will serve as a basis for the EOD report. - Accomplished all the tasks that will be assigned from time to time

Customer Service Representative

Jan 2014 - Aug 2016 (2 years)

• Troubleshoot network issues which include data, voice, and text messaging. • Responsible for retaining customers while promoting products and services. • Provide extraordinary customer service; to include answering questions, fulfilling orders, payments and updating the customers' account.

Loan Document Encoder

Jun 2013 - Nov 2013 (5 months)

• Encodes data information from various loan documents to ILAPS System. • Verifies accuracy of information in the loan application against the supporting documents. • Ensures entry of all mandatory fields required by ILAPS (Intranet Loan Application System) • Performs all other tasks that may be assigned from time to time.


Bachelor of Science in Information Technology

2009 - 2013 (4 years)


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