Jackie B.

Jacqueline M. Baumgartner 4101 East 420 Road Oologah, OK 74053 [login to view URL] ________________________________________________________________________ EXPERIENCE- 11/07-08/10 Cloud 10- Telecommute Customer Service/Tech Support Responsibilities are working for Comcast answering calls for customer support on internet problems, such as modems, hardware, software or outages. Also troubleshooting cable such as cable box issues, signal problems and television issues and remote issues Other areas of support are email and helping the customers through their website problems. 10/07-02/09 [login to view URL] - Telecommute Customer Service/Sales Responsibilities include dealing with customer complaints, order tracking, inquires and customer service email. Other duties are keeping a certain sales conversion rate, calling florists about orders and deliveries. 03/05-01/08 MoveAmerica - Telecommute Operations Manager Job duties were coordinating moves between terminals and customers, making sure every trailer was spotted, picked up, moved and delivered for a customer. This included bill of lading, releases, collection of money, and dealing with customer complaints. 06/03-08/07 Onsite – Telecommute Data Entry/Quality Control Job responsibilities were inputting information off of client documents into company’s system. Information is taken from scanned documents. Other job duties included checking and correcting any work submitted by other employees. 06/00-05/04 LiveOps- Telecommute Customer Service/Sales Job duties were to answer phone lines for a variety of companies, processing orders, answering any questions from customer inquiries, and up-selling if necessary. We also provide answering services, act as customer service. I had advanced into exclusive call pools, which required being able to up-sell, have good call conversions and call times. 05/00-07/01 Peopledotcom – Telecommute Recruiting Manager Starting job position- recruiter, recruited for major companies filling positions for their management teams. I quickly moved up to assistant manager. Assisted the manager with handling daily tasks with a team of recruiters. Such as training, interviewing new recruiters, daily meetings and also recruiting myself to make sure positions (interview slots) were being filled. Within months I became manager of my own team and thus gaining more responsibilities such as dealing with clients on a daily basis to make sure their needs were being met. I held multiple accounts normally from five to six accounts. I dealt with my own team of recruiters; hiring firing, training, meetings, and making sure daily goals were being met. I also had to interview each candidate to make sure they were qualified and to get them prepared for the job interviews. 08/99-03/00 Talk is Cheap – Telecommute Telemarketer/Sales With this job I worked on many projects. We worked as independent contractors for Dish Network selling satellite services to customers. Our job was to set appointments and do follow up calls to make sure everything was set. We also served as customer service representatives for the installers. Other projects consisted of working for various medical insurance companies. We would set appointments for the salesmen to come out and sell their insurance. 06/99-10/01 Prevent Blindness – Telecommute Telemarketer/Customer Service Responsibilities were to make calls asking for clothing or any household item to donate. Would also make reminder calls, and took care of any complaints or disputes. EDUCATION- Currently attending college H & R Block Tax Preparation Course SKILLS- Windows 98-Vista Microsoft Office PowerPoint Microsoft Word Excel I Pro Tech Outlook Quicken HTML Adobe Photoshop Adobe ImageReady Dreamweaver Flash Fireworks JavaScript Act Typing Skills 55-65 wpm REFERENCES- References provided on request