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Senior ExpertOct 2018 - May 2019 (7 months)
I've worked here as a senior agent that helps our leader in escalations and also answer questions from a newly hired representative. I learned the importance of patience, good leadership and take ownership. This company helps and support postpaid accounts for the business owner. We make sure that their satisfaction is on top of our priority. In addition, this is a fast paced environment which is good because I was able to improve my efficiency.
Financial SpecialistMay 2017 - Oct 2018 (1 year)
I've worked here as a financial expert to help American customers for extending their bill due date if they need more time or process payment. We concentrated into a collection that will balance our CEO (Customer, Employee, and Owner). It's under the T-Mobile Company that helps me expand my knowledge in providing customer service. We're expected to provide care even our purpose is collections. This is a fast paced environment which is good because I was able to improve my efficiency.