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Sales Executive - Head Office Data Analyst and Manager's AssistantOct 2017 - Feb 2019 (1 year)
-Handling Data Analysis Job such as Implementing New Products on the system and being responsible for system changes and price details. -Coordinating with the company staff for necessary concerns and updates that includes sending Daily Reports and Sales Performance. -Developing and implementing databases, data collection systems, data analytics and strategies that optimise efficiency and quality. -Works with the management and finance department for some special tasks -Handling E-Commerce Dept
Customer Service Associate Tier II - BankingnFraud AnalystOct 2015 - Aug 2016 (10 months)
Managing large amounts of incoming calls and client inquiries. Investigates forgery and theft within clients’ account and transactions on behalf of the company. Tracks and monitors banking transactions and activity that comes through clients’ accounts. Identifies and traces any suspicious or high-risk transactions. Performs security process such as blocking, closure, cancellation of accounts, [login to view URL] out to clients who needed attention with their accounts.
Customer Service Associate Tier I - Student Loan SpecialistMay 2014 - May 2015 (1 year)
Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Handling customer concerns and complaints.
Customer Service Associate Tier I - Banking SpecialistMay 2013 - Nov 2013 (6 months)
Managing large amounts of incoming calls and client inquiries. Assist clients regarding payment processing and inquiries. Identifying and assessing clients’ need to achieve satisfaction. Building sustainable relationships and trust with client account through open and interactive communication. Providing accurate, valid and complete information by using the right methods/tools. Following communication procedures, guidelines and policies. Taking extra mile to engage clients.