Johanna A.

Experienced web content writer and business English trainer Professional Experience: Administration and HR Manager / Training Officer – Valphone, Inc. March 2011 – Present • Liaise with company client base, company directors, and all departments • Manage and implement policies for reception / administration and HR • Conduct necessary training programs on communication (grammar and conversation), customer service, and phone skills Senior IELTS / English Coach – Rachell Allen Reviewers USA, Inc. September – December 2010 • Conduct IELTS (International English Language Testing System) review classes • Initiate effective marketing strategies to acquire more students for IELTS review • Build institutional partnerships with immigration firms Senior Communications Trainer – StaffRight Solutions, Inc. June 2009 – April 2010 • Supervise and assign tasks to the training team and evaluate performance • Deliver soft skills and customer service training to near-hire trainees • Facilitate communication and culture skills training for BPO companies • Create and modify language training modules and materials Corporate English Trainer – International Training and Innovation Consulting, Inc. May 2008 – February 2009 • Conduct Internet-based Business English training for ESL learners in Europe • Perform diagnostics to determine learner’s skills and needs in phonology, vocabulary, grammar and syntax • Prepare materials and lessons based on learner’s level, objectives and interests English Instructor/Level Interviewer/Senior Trainer - Educonnection Int’l Inc. August 2007 – May 2008 • Facilitate web- and phone-based English classes for Korean learners • Conduct level test interviews for new learners; soft-sell company’s services • Conduct training for newly – hired employees; • Evaluate trainee and employee teaching performance Education Tertiary Education 2002 – 2007 • Bachelor of Science Major in Nursing University of Santo Tomas, Manila Organizations: Red Cross UST , member UNICEF UST, member Nursing Journal, Features Editor Secondary Education 1998 – 2002 • Philippine School of Doha, State of Qatar Awards received: Valedictory Award English Proficiency Award Science and Technology Award Leadership Award Freelance Projects Disc Jockey for Shakeys Live Radio – Shakeys Philippines (May 2011 – present) • Host radio shows for Shakeys Live Radio; • Air greetings and play song requests • Promote Shakeys products and plug promos on air Web Content and Blog Writer / Proofreader– (August 2009 – present) • Write high-quality, original, and keyword-optimized articles; • Provide editing and proofreading services • Re-word / spin website content to improve keyword density and optimization Reviewer / Lecturer – Academic One Review and Tutorial Center (April 2010 – June 2010) • Focus on language proficiency and logical communication • Review principles of grammar, syntax, comprehension and vocabulary Pre-Process Trainer (contractual) – Infosys BPO Limited (February – March 2009) • Deliver language and customer service training to new-hires • Develop assessment tools to gauge trainee performance and coach accordingly English Instructor – Advanced Speech & Academic Professionals, Inc. (August. 2008 – 2010) • Conduct learning needs analysis; Develop assessment tools i.e. quizzes and exams • Deliver English training to specialized groups (e.g. Maritime professionals) Trainings and Seminars: Related Learning Experience - College of Nursing - UST, Manila June 2002 - March 2007 • Curriculum-based, hands-on training for nursing skills in various sub-fields (Medical - Surgical, Obstetric, Pediatric, Orthopedic, Psychiatric Nursing, etc.) Basic Life Support Training - College of Nursing – UST, Manila September 2005 • Fundamentals and proper techniques of basic cardiopulmonary resuscitation Aircheck Student DJs - Campus Radio 97.1 DWLS FM, GMA, Quezon City January - July 2003 • FM radio broadcasting; Assisted in various radio segments; Dubbed for some radio commercials Speech and Leadership Training - Toastmasters, International, Inc. - Doha, Qatar March – May 2001 • Trained in the mechanics of effective public speaking and leadership; practiced parliamentary procedures; 3rd place winner for inter-school speech competition Skills • Registered Nurse with excellent command of English as a Second Language • Commendable class facilitation and management skills • Highly knowledgeable in training needs analysis and development of training modules and evaluation tools • Technical know-how and can work with Windows Office Suite (i.e. Word, Excel and Powerpoint); web browsers (i.e. Internet Explorer, Google Chrome, Mozilla Firefox); communication tools (i.e. email, Skype, Yahoo! Messenger, Google Talk); and web conferencing tools (i.e. GoToMeeting, Vyew, etc.) • Strong interpersonal skills; has traveled and lived in the Middle East for 12 years; comfortable with diverse cultures • Creative and informative experienced writer with some knowledge of SEO • Solid work ethic; goal-oriented; resourceful and creative; self-motivated and highly trainable