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EXPLORE
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$6 USD / Hour
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Philippines (8:51 AM)
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Joined on October 26, 2009
$6 USD / Hour
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Been working for a BPO industry for more than a decade, I've acquired skills needed in providing superb client experience through product, technical and process knowledge. Product knowledge includes financial tools/application, Salesforce/Service Cloud, IMPACT360/Verint, ASANA/SLACK, to name a few - and their corresponding processes when it comes to usage (how to, navigation, etc). In line with my current role, I also know how to extract data and provide analysis to yield better performance and more efficient, productive approach in providing client support.
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Experience
Team Manager | Quality Manager
Jan, 2010 - Present
•
16 years, 6 months
Thomson Reuters
Jan, 2010 - Present
•
16 years, 6 months
ThomsonONE and Eikon products
Jan, 2010 - Present
•
16 years, 6 months
Collections Advisor | Dispute by Phone Executive
Jan, 2007 - Oct, 2009
•
2 years, 9 months
JP Morgan Chase Bank NA
Jan, 2007 - Oct, 2009
•
2 years, 9 months
Started with _COLT _wherein we collect payments from card members with current over limit status of their accounts. Negotiate payments with the card members to bring the account up-to-date; offer payment programs to suit card members' need and help them maintain the account with us. We also research and resolve customer's issue concerning their credit card accounts. Reviews and analyzes financial situation and arranges repayment programs within procedural criteria.
Jan, 2007 - Oct, 2009
•
2 years, 9 months
Process Executive
May, 2005 - Feb, 2007
•
1 year, 9 months
HSBC Electronic Data Processing Inc
May, 2005 - Feb, 2007
•
1 year, 9 months
Addressed UK based customers regarding their queries on their credit cards e.g. balance and due date, credit limit request, disputing fraudulent transactions, request for statements, processing balance transfers from their non - HSBC cards, bills payment, amending profile and address including phone numbers, checking list of recent transactions, re-pricing the interests on the accounts.
May, 2005 - Feb, 2007
•
1 year, 9 months
Education
Centro Escolar University
1999 - 2002
•
3 years
Dentistry
Philippines
1999 - 2002
•
3 years
Saint Paul University
1995 - 1999
•
4 years
Secondary
Philippines
1995 - 1999
•
4 years
Saint Paul University
1995 - 1999
•
4 years
Secondary
Philippines
1995 - 1999
•
4 years
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