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ikeja,
nigeria
Det er i øjeblikket 4:35 AM her
Tilmeldt april 19, 2021
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Ilugbusi A.
@ilugbusiademola
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ikeja,
nigeria
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Technical Support Specialist
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Erfaring
L1 Customer Support Agent
aug. 2020 - feb. 2021 (6 måneder, 1 dag)
Troubleshooting and solving difficult customer technical problems.
Maintain a proactive approach to customer empathy, identifying customer satisfaction concerns, and managing customer expectations.
Use voice and written communications to ask insightful questions that get to the root cause of the customer's problems.
Generating solutions using deep product knowledge and rich knowledge bases.
Learning and improving supportability while expanding the breadth of products to support.
Windows Level 2 Technical Support / Assistant Subject Matter Expert
apr. 2020 - aug. 2020 (4 måneder, 2 dage)
Technical troubleshooting and issue documentation.
Analysis and reading system logs.
PowerShell commands and scripting.
Installation, configuration, and troubleshooting of WindowsDesktop, Mac, and Android operating systems.
Software deployment and disk imaging solutions.
Troubleshooting and installation of firewalls, anti-virus, and encryption products.
Windows Level 1 Technical Support Engineer
aug. 2019 - mar. 2020 (7 måneder, 1 dag)
Provide online support for English-speaking Microsoft 365 customers.
Maintain a proactive approach to customer empathy, identifying customer satisfaction concerns, and managing customer expectations.
Collection of relevant information and investigating the root cause of the problem by utilizing provided resources and knowledge bases
Researching in real-time for issue resolution and collaborating with other ambassadors where applicable.
Uddannelse
B.Tech Computer Engineering
(7 år)
Kvalifikationer
Microsoft Certified Trainer
Microsoft
2020
This certifies I have the capacity to train users in the use and configuration of Windows 10 computers and the installation and configuration of Microsoft 365 applications.
Microsoft Certified Modern Desktop Administrator Associate
Microsoft
2020
This certifies I have the required knowledge to administer a Windows-based environment including Windows servers and Windows 10 computers with the Microsoft 365 suite.
Microsoft Windows Certified Technical Support Advocate
Tek Experts
2019
This confirms I have displayed expertise in providing technical support to Microsoft 365 users.
Kontakt Ilugbusi A. omkring dit job
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