Hera K.

II. SUMMARY OF WORKING EXPERIENCES AND EDUCATION Ø Working Experiences " PT. Aneka Elok Real Estate, Jakarta, Indonesia as a Tenancy Relation Staff from February 2002 to May 2003. Responsibilities " Give the best services to all tenants " Handling Move-In and Move Out for the tenant " Filing all incoming and outgoing letters " Following up the tenants complain and being a problem solver § PT. Exertainment Indonesia (Celebrity Fitness La Piazza) Jakarta, Indonesia as an Personal Trainer Booking Staff from January 2006 to March 2006 Responsibilities " Arranging all trainers schedule " Able to deal with multi task problems " Remind the member via phone call to come to Celebrity Fitness for exercise with their trainer, minimum arrange 20 appointment per day with member " PT. Puradelta Lestari - Sinarmas, Kota Deltamas, Cikarang, Indonesia as a Business Relation Staff from April 2006 to March 2007 Responsibilities " Handling customer complain " Dealing with a tenant who wants to rent a house or shop house in Kota Delatamas " Input data processing and administration (including making BOD Monthly Report to translated in English) " Promoting Kota Deltamas " PT. Media Services Indonesia, Jakarta, Indonesia as a Customer Care Supervisor from July 2007 to Present Responsibilities " Coordinate and Supervise Customer Care Officer " Responsible to daily operational and make report on time. " Handling and solving special case. " Making Customer Care Officer Work Schedule. " Cooperating with Technical Team. " Making Daily Report and Weekly Report to Customer Care Manager. Ø Education " Prof. Dr. Moestopo (Beragama) University Major in Communication Science GPA 2.97 / 4.00 (S1 Degree) III. OTHER EXPERIENCES " LB LIA Title: English Course Level " Basic I - IV " Intermediate I  III " Conversation Program V. SKILLS " Computer M. Word, Excel, Internet Explorer " Languages " Bahasa and English VI. OTHER INTERESTS " Reading, " Listening easy music. " Traveling.