Customer Support / Data Entry / Web Research
1. Answering Customer Emails/ Inquiries/ Complaints (Email handling) 2. Organizing new products orders (Export) 3. Organizing replacements orders 4. Tracking the shipments of items 5. Live Chat Customer Support 6. Web Research 7. Communicating with Fulfillment Companies
About Me
*Project Manager and a Sales Support of a Web Design Company based in Florida US who offer 500+ services. *Customer Service Provider of two of the Companies based in Australia via online. I dealt with Fulfillment Companies in Germany, China, Australia, Ireland and UK for Order Processing and shipments tracking. Handling email queries from Dutch customers, Belgians, Australians, Norwegians, Irish, Canadians, Germans, Finns, Swedes, British, New Zealanders, Malaysians, Spanish and Russians customers. I often used the MS Excel, MS Word, MS Outlook and Dropbox. We sell more than 30 products worldwide. I worked on the email management, Live Chat, customer support, Web Research, data entry, communicating with our Fulfillment Companies, organizing replacements, organizing/handling new products orders, making a follow up to make sure customers received their orders or not and tracking the shipments of items. *Office Assistant at City Treasurer's Office Cebu City Hall - Philippines. I was assigned to entertain and assist our city's Tax Payers for their concerns, sending notices to non-renewed business permits and filing the notices. *I also have experiences in Lead Generation and Social Media Marketing in my previous online working jobs. I have more than just the skills. I am self-motivated and able to work both independently and as collaborative team member. I adhere to a work ethic and can effectively interact with people across all levels of the organizational structure. I can work under pressure, meet deadlines and able to work in long hours if necessary. I can start immediately.
$ 5 USD/hr
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