Naveen G.

Open Mind: A brief Profile Overview Open Mind is a back office, lead generation, Helpline and document management service company offering a one stop outsourcing solution to all your knowledge processing needs. Open Mind is a leading KPO company in India having capabilities to meet any outsourcing demand. Mind is like a Parachute It works only when it is Open………………. Dalai Lama We at Open Mind believe in the Philosophy of working for our clients, looking out for their pain areas and working out an appropriate solution for them. We have expertise in both Voice and Non Voice based activities especially in the field of B2B Lead Generation of Technology product, Patient Care (Tele Medicine), Data profiling by Telecalling and Pre event management. In case of Non Voice based activities the company specializes in state-of-the-art systems and technology to provide a professional outsourcing service database and document management, Legal Process (LPO), and Accounting systems using Quick books etc. We will facilitate the preparation, capture, warehouse, retrieval and utilization of information for your organization. And just to Mention Open Mind has its own team of Dedicated Internet consultants to solve all the needs of Website designing to e-commerce. And software team which can work on .NET SQL, PHP and others. Mission Statement Open Mind is built on the belief that IT services & solutions for a business is like legal advice, in that it is not inherently a do-it-yourself prospect. Smart corporates need to find quality vendors of reliable outsourcing service and support. They need to use these quality vendors as they use their other professional service suppliers, as trusted allies Services Open Mind offers functional solutions across industries, and vertical solutions that are industry specific Lead Generation Lead generation is an interesting concept for both the buyer and seller as both win! A buyer is able to request information from several vendors that offer the product or service they are looking for and the seller gets the opportunity to offer their product or service to someone who has given them permission. Conversion rates on leads that you receive definitely have a higher conversion success rate than cold calls because the prospect is looking for you, before you even receive the lead. The most visible difference we make to our clients’ businesses is leveraging the time of their sales force. This also takes away the displeasure of doing some mundane and unattractive tasks like attracting, hiring, housing, equipping, managing and motivating a standalone team for Lead Generation. Employee Services Management We manage a complete centre for a client wherein we service the requests of the employees of the company. The process is in two parts, a part of the process deals in managing the existing employees and solving their issues related to payroll, reimbursements, company policies and everything related to HR. The second part caters to servicing the employee from the time he is given an offer letter to the time of his induction in the company. The whole process is mapped onto a software and the process is controlled by the executives stationed in the clients premises. Forms Processing/ Database Management/ Cheque processing We also manage and upkeep the entire Databases. We have expertise in Visual Foxpro 6.0 and MS SQL 2000. Our qualified technical team develops softwares to upkeep the databases. We maintain complete secrecy for all our clients. We had been doing various database Entry related activities for our clients. Forms processing is our specialty and have done cheque processing, IPO management, encoding and other related activities with ease for our various clients. Timely delivery with 100% accuracy is the motto. Email generation and Marketing Open Mind has affordable opt-in email marketing solutions for your business. We can design and manage your email newsletter marketing campaigns to your current customers, leads, lists and new clients. Our newsletters are sent in both html and text formats and are known to receive positive responses. We create professional-looking email campaigns to retain your existing customers or convert your new prospects. We also help you personalize your emails so the receiver does not feel distant when he receives something from your company in his inbox. We also provide you the email results immediately in REAL TIME with our reporting tools, and the results are mailed to you within a few hours of sending out the campaign Software As A Service (SAAS) We at openmind have a good software team which specializes in ASP, VB.NET, PHP, MySQL, SQL, Microsoft Dynamics (CRM) and other Microsoft technologies. Our team has made many projects for different clients in the field of HR management, CRM, case management, complaint escalation matrix, PHP based complaint resolution software, Many other client specific softwares. We specialize in customizing as per the need of the client and then providing services using these software. This helps the client many fold and get the intended services as well. Patient Counseling We have set up a unique Call Center to cater to very sick patients on Dialysis for Baxter Healthcare. Herein we provide regular counseling to the patients and do follow up calls to take the feedback from the patients. During these calls the latest Lab values of the patients is taken and hence the data is collated. This helps in future research, Doctor analysis and sale analysis of Baxter products. Directors Profile Director and CEO Naveen Gulati, 38 started the BPO business in the year 2003 with minimum of funds and just one client. The zeal to do it and to progress in the line of interest has now brought him to a place where the company is a strong organization and catering to prestigious clients like HP, Avaya Global Connect, UTI, HCL, Baxter Healthcare, Bharti Retail to name a few. Naveen did his Electronics engineering in the year 1991 from pune univ with a distinction and was the toper of the institute. After that he also did various computer courses and kept on upgrading his knowledge of Computer systems, Database management etc. He did MCSD with 100% marks and also did other Microsoft certified courses. He has an experience of over 10 years in managing his own family wholesale/ retail and import/export business. With in depth knowledge of market movements, purchase, supplies and order fulfillment. In his carrier as a businessman, he succeeded in expanding his market to almost double the strength and making a name in the trade. Managing Director and COO Rakhi, 37 is a post graduate from Panjab University and has done various courses on Sales and Management after her Post Grad. She has always been a woman of substance and leading from the front. She started her carrier as an Independent business woman way back in 1996 and has successfully been handling Operations and HR of Open Mind now. Her Leadership quality and HR Management skills at various levels have always been an Asset to the company. She is the main force behind various initiatives taken for Staff Welfare from time to time. Director Ashok Kumar Juneja is a well renowned Corporate Consultant with an overall exposure of more than 34 years having qualifications of Company Secretary, Cost Accountancy, LLB and [login to view URL]. He has excellent experience in ensuring Legal Regulatory Compliances under Corporate Laws, SEBI, FEMA etc., SWOT Analysis, Joint venture, Foreign collaborations, Mergers & Acquisitions, Takeover, Capital Structuring & Restructuring. He is an expert in providing analytical support and feedback on the company's performance, has more than just effective managerial skills and excellent team building and communication skills, which along with strong commercial acumen, strategic planning, clear vision & focus make him a real asset to our team.