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Gaurav D.

@gauravdennison

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Experienced Consultant

$10 USD / Hour

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India (10:57 AM)

Joined on May 22, 2009

$10 USD / Hour

Experienced Consultant coupled with expertise in Analytics and the MS Office Suite of Applications, Skill sets include Consultative Data Analytics, Business Development, Migrations and Transitions, Process Mapping, Data Entry, Client Consulting, Dahsboard and Scorecard Designing for Clients / Customers based on individual requirements, Survey Designing, Client Management & Relationship Management.

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Experience

Associate Director

Mar, 2013 - Jan, 2020

6 years, 10 months

Radisson Hotel Group

Mar, 2013 - Jan, 2020

6 years, 10 months

1. Data specialist for SLT 2. Pivotal project support 3. KPI report outs on MSOffice suite of appl. (mainly Excel/ Access and Powerpoint) 8. Implementing and redesign of internal processes/ systems to maximize operational efficiencies 9. Development and maintenance of data marts for easy data collation and analysis 11. Tableau 9.0 and 10.0

Mar, 2013 - Jan, 2020

6 years, 10 months

Manager - MIS & Analytics : Client Consulting

May, 2006 - Jun, 2012

6 years, 1 month

American Express / EXL Service.com

May, 2006 - Jun, 2012

6 years, 1 month

MI Client Consulting-EMEA & NA A team dedicated to providing Consulting support to Clients in the form of regular production reports like Client Scorecards - Core & Customized or Ad-hoc reporting like MI Reports / Business Reviews / Client Dashboards etc. This team supports clients across all geographical areas. Functional Experience / Responsibilities o Responsible for handling reporting responsibilities for various geographical regions like North America and Europe and the Middle East. o

May, 2006 - Jun, 2012

6 years, 1 month

Customer Service Professional

Sep, 2004 - May, 2006

1 year, 8 months

HCL Technologies

Sep, 2004 - May, 2006

1 year, 8 months

o Responsible for handling Store Cards for a major chain of stores and helping card members out with issues ranging from Card member detail changes to Billing Disputes. o Responsible for making modifications to the Training module to shorten the training time span at the same time making sure that no relevant information was missed out. o Responsible for making sure that the new hires transitioned smoothly into the process from training, mentoring them and monitoring the calls for any defects that could

Sep, 2004 - May, 2006

1 year, 8 months

Education

Maharshi Dayanand University

2001 - 2005

4 years

B.E. (mechanical)

Flag of

India

2001 - 2005

4 years

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