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EXPLORE
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$3 USD / Hour
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Philippines (8:41 PM)
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Joined on May 25, 2012
$3 USD / Hour
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I'm a work at home mom and its very important for me that I get a job that doesn't require me to go out of the house so online jobs are prefect for mom's like me. I am an experienced Technical Support Rep/ Customer Support Rep. I am also very good at data entry, data research, article writing and audio transcription. I am dedicated employee, quick learner and a self starter. I'd like to be working in a company that would help me develop my current skills, that would provide training if necessary and would mold me to be a better and more skilled worker.
The project is not completed according to the dispute
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Experience
Prime Broker Analyst
May, 2008 - Aug, 2008
•
3 months
Strategic Back - Office Solutions
May, 2008 - Aug, 2008
•
3 months
Job Experience: Strategic Back - Office Solutions Prime Brokerage Transition Support Taguig City, Philippines May 19, 2008 - August 19, 2008 Position: Prime Broker Analyst Job Description: Set up accounts for Deutsche Bank's clients as well as the sub - accounts of those clients before they go live and start making transactions. Update client records and asked for background check for new accounts
May, 2008 - Aug, 2008
•
3 months
Advanced Contact Solutions, Inc
Jun, 2006 - May, 2008
•
1 year, 11 months
Level 3 Technical Supervisor - Operations Support Group
Nov, 2007 - May, 2008
•
6 months
Job Description: Specialized in Order status issues and fallout; worked on customers DSL order especially those who encountered errors or delay and ensure customers were updated with the status of their order and did follow up calls to their requested time and convenience Accountable for replacing the ADSL modem after necessary troubleshooting and consulting chat support Took in commendation calls
Level 3 Network Specialist (Chat Support)
Oct, 2007 - Nov, 2007
•
1 month
Job Description: Served as tech-support agent's chat support Provided approval for modem replacement
Level 3 Mentor (e-Pod)
May, 2007 - Oct, 2007
•
5 months
Job Description: -Supervised and developed Level 2 tech-support agents who had low over-all statistics -Those said agents who were given a month to retain and develop their stats -Acted as Level 2 tech-support personal QA; Listened to the agents call and coached them whenever necessary
Level 3 Technical Support Escalation Supervisor
Nov, 2006 - May, 2007
•
6 months
Job Description: -Took in supervisor escalation calls from Level 2 tech-support agents -Took ownership of the customer's issue and coordinate with various departments for immediate resolution -Specialized for Order Status issues and Fallouts
Level 2 Technical Support Representative
Jun, 2006 - Nov, 2006
•
5 months
Job Description: -Met customers expectation by providing excellent customer service through basic DSL troubleshooting, home network set up such as wireless connection; multiple computers; - setting up emails -Call Resolution; met 13.5 minutes AHT (Average Handling Time), and 89% QA score in compliance with the Account metric score card
Jun, 2006 - May, 2008
•
1 year, 11 months
Education
B.S. Information Technology
2002 - 2010
•
8 years
Philippines
2002 - 2010
•
8 years
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