Erick P.

I am a Project Manager/Coordinator with over 20 years of experience in Information Technology, and have a Bachelor's degree in Business and a Master's degree in IT Project Management. I have been involved in both the technical and project management side of implementations for a number of projects, including the deployment of over 25,000 iPads and 4,000 desktop and laptop computers for local school districts. I have also helped run a technology focused non-profit organization, and three small technology firms. My experience includes over 20 years personally performing IT work, and 10 years of managing IT projects and teams. Currently, I am working as a Solutions Consultant for a large (5000+ employee) Platform-as-a-Service company, where I am responsible for managing configuration projects for client instances in a multi-tenant PaaS environment. My duties in this role include gathering requirements from the client, applying these requirements to the platform, coordinating different project phases with other teams, and resolving any issues that arise. Previously as Systems Analyst I was able to eliminate client escalations for limited scope issues for several major medical carriers, where the escalations had previously averaged two per week. This involved directly working with representatives from these carrier clients, and coordinating efforts with other teams to identify the root cause and resolutions for issues within defined SLAs.