dheltebran

. Experience: Freelance - Website Developer/Computer/Network Administrator – Akron, Ohio April 2008 - Present I currently develop design, host, and update websites for various clients in Northeast Ohio. Other areas of support for clients include, installing Microsoft Windows applications, supporting networks and computers, rebuilding of operating systems, developing security procedures, and training clients on usage of the applications and computer. Ratliff & Taylor (American Greetings)-Cleveland, Ohio February 2007 – April 2008 Desktop/Laptop Services Administrator – Level 3 Responsibilities included Managing and Supporting the Field Service Representatives Pilot Program in North Carolina and South Carolina Territories. Managing and Supporting these Territories, included (RIS) imaging with Windows XP and Vista Operating Systems, and configuring the Laptops and Scanning Wands for the FSR PTM Pilot Program along with updating user’s accounts, creating user accounts, password assigning and changing, and E-Mail account creation in Active Directory and Exchange. Responsibilities also include updating and monitoring of Databases and WSUS (Windows Server Update Services), Supporting worldwide users via Remote Assistance, Asset Management of all laptops, the naming and configuration of the remote login, using I-Pass Connect and Cisco VPN Client. Because of my success with the pilot program, other projects I was responsible for were: Vista Upgrade research project, Adobe License Compliance project, SP2 Upgrade project, Quality Controller for the WHQ DAC/Remote DAC Deployment project, (DST) Day Light Savings Time project and Biometrics research project. RLD Computing Services – Akron/Westlake, Ohio January 2006 – January 2007 Website/Network Administrator/Sales Manager Responsibilities included website design and hosting for a variety of clients in Northeast Ohio. Responsibilities also included Network Administration in a multi Windows environment, computer support for Windows 98 – 2003, training on how to use the computer and software packages, plus the sales and scheduling of all projects for new and existing clients. 4 Techwork (Charter One Bank) - Cleveland, Ohio October 2004 – October 2005 Computer Technician/Systems Administrator - MCSE Responsibilities included, Network and End User support for NT/2000/XP/2003 environments within the financial industry. Active Directory and Exchange 2000/2003 account creation and updating for NT/2000/XP/2003 environments with Novell topology. Also supported and installing MS Office 97/2000/2003. Support and configuration of MS Server 2003. Supporting Novell accounts and resetting of passwords and accounts. Also includes the support of a Multi Server environment with Cisco Switches and Routers. Experience in SQL Server support and Database Management. Configuration of VPN’s and support of AT&T and PAL VPN Client for remote users. Support of SMS 2003 for end users and servers in a multi platform environment. Go2It Group/TechSolve (CMSD) - Avon, Ohio September 2002 - October 2004 Systems Network Engineer - MCSE Responsibilities included Installation and Configuration of Computer Systems around Northeast Ohio, Planning, Installation and Design of Win2000/XP/2003 Networks, Installation and Configuration of Exchange 2000 Server, Planning, Configuration and Monitoring of Active Directory, Managing Domain Controllers in Clustering and Multi-Tier environments, Administration and Troubleshooting of Win 2000/XP/2003 Networks. Backup and restore functions using Backup Exec, Managing Trusts and Sites. Installation and Configuration of Wireless Routers for Wireless Laptops and Networks. Documentation of Installed Networks and Computer Systems. Website Design using Macromedia Dreamweaver, Fireworks, and Microsoft Frontpage. Miller’s Presort, Inc. - Akron, Ohio March 2002 - September 2002 Systems Network Administrator - MCSE Responsibilities included designing, building, and installing a Windows 2000 network. The daily monitoring and administration of the network. Installation of Microsoft Exchange 2000 Server/client setup and SQL 2000 Server/client setup. DSL Cable Router and Switch setup and configuration. Setup end user desktops and connection to network. Supporting of end user’s desktops. Training of end users in Windows 2000 and Exchange environment. Research and installation of VPN, and wireless communications between remote sites. Designed and setup of company website with FTP capability to host server for updating of website. Documentation of network design and installation. PolyOne/Compaq/IT Force - Avonlake, Ohio July 2001 - October 2001 IT Solutions Help Desk Support Analyst - MCSE Responsibilities included worldwide support of NT 4/Win 2000, and 9X operating systems, MS Exchange Administration, SAP V3.0, 3.1, 4.6 Database Account Administration, VAX account administration, SMS and Proxy administration using Clarify logging software. Average support response per person was 450 calls per month. Gusmer-Admiral, Inc. - Akron, Ohio April 1995 - May 2001 Subsidiary of Gusmer Machinery Group, Inc. Systems Network Administrator/Documentation Specialist - MCP Responsibilities included network administration of a PC Windows NT 4/2000 environment, design, monitoring, and troubleshooting the network, user account setup and administration, Help Desk Manager for end user support, installation of all hardware and software, implemented hardware and software training, scheduled back-ups for servers, managed company computer security. Installed & Configured Visual Manufacturing, setup security levels and Database access. Supported, installed, and used these platforms; VAX/VMS, UNIX, Windows 95/98 and Windows NT/2000. Network responsibilities also included Internet support, and website hosting. Also administering MS Exchange Server, Java, Visual Basic, and Proxy Server with a Cisco Router and Switches in a VPN environment using a Cisco PIX 506 Firewall. UC Industries - Tallmadge, Ohio March 1994 - April 1995 An Owens Corning Company Electrical Design Engineer Responsibilities included using VersaCad to design and draw layouts for power distribution panels, control enclosures, hard wiring schematics, and ladder logic diagrams for polyurethane insulation applications. Responsibilities also included providing support for an international project by designing and drawing layouts for the power distribution panels, control enclosures, drawing schematics using IEC European Standards, and the developing of Bill of Materials. Klockner Moeller Corporation - Garfield Heights, Ohio May 1993 - February 1994 Electrical Design Engineer Responsibilities included the complete engineering of a project, the designing and drawing of control enclosures, power panels, equipment layouts, and schematics, using Generic Cad and Autocad software. Designed and implemented a large European project using IEC European Standards. Other responsibilities included the ordering of all components necessary for a project, generating bill of materials, calculating fuse sizes, transformers, and motor sizes. Admiral Equipment Company - Akron, Ohio April 1981 - January 1993 Subsidiary of the Dow Chemical Company Computer and Help Desk Supervisor/Documentation Specialist Responsibilities included software and hardware support for the VAX/VMS network, Macintosh PC’s, and IBM computer environments by providing Help Desk support, maintenance and software training. Integrated the VAX network with IBM and Macintosh environments. Also was responsible for all the software training of the end users for Microsoft applications and Cad software. Supported the LAN, which was PC based, and WAN networks, which used the VAX/VMS protocol with access through Ethernet from the IBM side to communicate with the AppleTalk network. Certifications Received Introduction to Data Communications Concepts of Site and System Management Integrating Apple’s Macintosh into VAX Systems Network Microsoft Outlook 98 Microsoft Exchange Server Visual Manufacturing Basics Visual Manufacturing Administration Sql Console/Sql Base Administration Administering Microsoft Windows NT 4.0 - 803 Supporting MS NT 4.0 Core Technologies - 922 Networking Essentials - 578 Enterprise Server - 689 MS Win 2000 Network & Operating System Essentials - 2151 Implementing MS Win 2000 Pro & Server - 2152 Points of Interest Weathervane Playhouse - Vice President of the Men’s Board 1993 - 1996 Sound Department Chairman 1994 - 1997 Production Board Member 1994 – 1997 Gala Committee Member - 2004 Akron Symphony Chorus - Member 1994 - 1997, 1999 - Present First Night Akron - EMC 1998 - Present Rock and Roll Hall of Fame - Charter Member 1995 - Present Akron Art Museum - Member 2000 – Present Education University of Akron - Electrical Engineering/Computer Science Two Years New Horizons - MCSE Certification - MCP, MCSE