Virtual Assistant | Customer Support
I managed customer support and order operations for a Shopify-based health product store. My role involved handling emails through Zoho Mail, responding promptly to customer queries, and resolving issues such as refunds, replacements, cancellations, and chargebacks. I maintained detailed records using Google Sheets, tracked my time using Hubstaff, and submitted daily updates and critical issue reports directly to the client.
About Me
Do you need a task-taker—or a partner who treats your Shopify store like it’s their own? I’m Mehedi Hasan, an experienced Shopify Store Manager and E-commerce Virtual Assistant. I’ve supported Shopify brands across the United States, Germany, and China, managing everything from day-to-day operations to complex customer support issues. My approach is proactive, detail-focused, and business-oriented. I aim to solve problems before they arise and help online stores run efficiently at every level. Shopify Store Management Expertise Store setup, product uploads, inventory updates Image and video content management A+ content formatting and landing page adjustments Order processing, invoicing, and return label generation Internal coordination with warehouses and suppliers Daily backend support and maintenance Customer Support & Virtual Assistance Handling inquiries, returns, refunds, cancellations Managing support tickets through Zendesk or Shopify Inbox Addressing negative reviews and customer escalations CRM and email communication using Zoho and Google Workspace High-accuracy data entry and admin support Certifications Customer Service Foundations – LinkedIn Learning Customer Success Management Fundamentals Shopify A–Z Store Management – Private Training Program Tools & Platforms Shopify · Zendesk · Amazon Seller Central Zoho CRM · Google Sheets · Canva · Illustrator · Photoshop · Notion · Microsoft Office · AI Tools (ChatGPT, Gemini, etc.) Why Work With Me I bring a rare combination of hands-on store management experience, a background in Information Technology (Master’s degree), and formal training in customer experience. I'm here to add value, not just fill hours. My goal is to help your business grow through reliable support, efficient systems, and consistent communication. Let’s build a long-term partnership that keeps your operations running at their best.
$ 4 USD/hr
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