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Virtual AssistantJan 2019
Act as customer service representative. Handles international accounts. Dealt with and resolved several customer service issues (email, phone, social media). Manage social media accounts. Manage/arrange payments for vendors and sales expenses. Assistant to owner and manager.
Customer Service Team LeaderSep 2016 - Dec 2018 (2 years)
Handled local accounts and assisted clients daily. Manage a team of customer service representatives to resolve client issues. Talked to clients over the phone to resolve issues/ complaints. Overseeing financial reporting and controlling budgets. Managing social media business accounts.
Customer Service Associate / Web Content SpecialistSep 2015 - Sep 2016 (1 year)
Handled calls daily from customer inquiring about products, billing issue and other general company information. Create, generate appealing content pages for new clients. Manage online marketing campaigns while communicating and optimizing with clients.
Front Office - Team LeaderMay 2014 - Aug 2015 (1 year)
Supervise front desk associate to ensure that all hotel policies, procedures, regulations and standards are followed. Assume leadership in the absence of front desk manager. Ensure appropriate and adequate training of all front desk associates including all on-the-job, off-the-job and training.
Project ManagerNov 2013 - Mar 2014 (4 months)
Ensures that the scope and direction of each project is on schedule as well as other departments for support. Budget, oversee and document all aspects of the specific project. Activity planning and sequencing. Resource planning, developing schedules and documentation.
Front Office Telephone Operator - Team LeaderApr 2010 - Nov 2013 (3 years)
Maintains effective communication with all related department to ensure smooth service delivery. Maintains up to date knowledge of Hotel and local services. Dealing with any complaints and act where appropriate and communicate with Head of Front Office and immediate Supervisors.