Mobile number: 971566068513 (UAE)
E-mail ID:
Mohammed Rafi Rahamathulla
Objective : I wish to apply for a place in your highly esteemed organization that might
Be available for me. I am seeking for a challenging career that offers an
Opportunity for continuous learning and rewards for shouldering more
Responsibilities and be part of a team in accomplishing corporate goals.
Personal
Information : Date of Birth : 11.08.1980
Father’s Name : Y Rahamathulla
Marital Status : Married
Nationality : Indian
Religion : Muslim
Languages Known : English, Tamil & Urdu, Hindi
Hobbies : Listening to music, Net surfing.
Passport No : A 8228245
Issue Date : 06/09/1999
Expiry date : 05/09/2009
Place of Issue : Chennai
Visa Type : Employement
Education : 1999-2002 Madras University Loyola College
Bachelor of Art (B.A)
Computer
Literacy : MS-office, done six month course in NIIT
Personal
Skills : Self Motivation and Hard working
Excellent Communication skills
Outstanding Team player and Leadership skills
Ability to adapt and accomplish to any environment
High Quality and performance oriented.
Employment : Total Experience: 6 Years 1 Month
1) Collector in Hadaf Al Khaleej Debt Collection LLC.(HKDC)
Working as Collector ( Credit Cards and Personal loan) in HKDC
Sharjah, UAE
Duration: From March 2008,
Job Profile:
• Case study about the clients debt customers credit history
• Tracing the default customer in all aspects as per business requirement
• Analyzing the Skip Cases with home country details
• Generating cycle drop down excel based on collection.
• Handling team of field executive for field collection
• Generating field executive reports on daily basis.
• Ensure each one of the team achieve their target
• Achieving the own collection & under tracing target given.
• Maintaining case allocation for the team
Accomplishments in HKDC LLC.
• Achieved Appreciation Certificate for month of June 2008
From the management
• Achieved given target continuously for last three month
1) Business Development Executive in Lakshmi Associates.
Worked as Business Development Executive (Marketing and Promotions)
in Lakshmi Associates for JRG Securities Ltd (Source Company).
Duration: From August 2006 Feb 2008
Job Profile:
• Planning and achieving branch business targets in the area of number of agents, productivity, new premium, persistency of business
• Implementing sales strategy in consultation with Regional Manager.
• Set, plan, communicate and monitor the achievement of sales targets
• Driving local sales promotion effort & to promote a customer–centric culture among both staff and field force.
• Building network with internal customers with in the organization.
Accomplishments in Lakshmi Associates.
• Initiatives for better process management
• Performance Management Training.
• Specialized communication Training.
• Driving the Marketing team with good track record.
• Creating daily reports (MIS) for each shareholder (Customer) of their Profit and loss.
2) Associate Customer Service in GE Money
Worked for GECBPMSL (SBI Credit Cards) as a Customer Service
Associate & Driving Cross Selling. Total Experience of 1.8 Yrs in GE.
Duration: Nov 2004 to July 2006
Job Profile:
• Handling the calls for the SBI card customers and cross selling.
• Driving and Monitoring Cross selling (selling insurance,
Personal loan, Installment booking etc) – SBI Card
• Enhancing Service to Sales Promotions (SBI Card)
• Process monitoring and process Co-ordination
• Coordinating with HR for the reimbursement of local conveyance
• Shift Roster Management.
Accomplishments in GECBPMSL:
• Innovative concepts for enhancement of customer satisfaction.
• Boundary less behavior in Retention calling, collection calling
And BT calling
• Sub TL for S2S & New Joinees, Assignment has done with
Excellence, ensure that new joinees within two month up the cure, Review conducted regularly
• Completed White Belt (Six sigma) – Quality Training Successfully
3) Customer Care Executive (Contract) in Satyam Computers Pvt Ltd.
Duration: July 2002 to Oct 2004
Job Profile:
Handling all in bound and out bound calls and broad band customers,
Generating MIS Reports, VOC (Voice of the Customer) capturing,
Pro-Active corporate services done,
Qualified in the Office Administration Program.
Total Experience of 2.2 Yrs
R Mohammed Rafi