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$4 USD / time
Flag for PHILIPPINES
sibulan, philippines
$4 USD / time
Det er i øjeblikket 6:39 PM her
Tilmeldt december 13, 2015
0 Anbefalinger

Jemelyn A.

@cupidguitar

5,0 (1 bedømmelse)
1,1
1,1
100%
100%
$4 USD / time
Flag for PHILIPPINES
sibulan, philippines
$4 USD / time
100 %
Jobs færdiggjort
100 %
Indenfor budgettet
100 %
Til tiden
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Genansættelsesrate

Talent Fulfillment Analyst/Part time free lancer

I am a team player and maintains good working relationship with my colleagues. I have this strong drive, so I work with passion and dedication. Being results driven, I am competitive and exert extra effort to any tasks at hand. With my skillsets I have proven to maintain good client relationship by delivering excellent and good quality of service in retail, banking, insurance, and talent supply chain. Lastly, I have proven track record in effective time management to complete deliverables. a. To maximize skills, knowledge and potentials by providing excellent customer service to clients world wide. b. To build long term partnership and gain trust from the clients by practicing integrity at all times in providing remote support. c. To acquire new skill sets from new clients and continuously seek for self development and career growth Services offered: • Admin tasks like creation of reports with financial review and analysis, arrange meetings or conduct meetings, organize lists of tasks etc. • Complaints handling- handle high level escalations practicing skills learned in handling Disputes and Corporate escalations • Technical support – conduct trouble shooting with experience in call handling • Customer service – answer calls, e-mails, chats, can provide for any accounts like Sales, Billing and Cross Selling • Sales – experience in cross selling without compromising customer experience • Customer Experience Knowledge – CSAT and NPS including customer retention • People management- mentor, coach and manage people ensuring behavior is aligned with company values and team delivers results • Training (T3 certified from well known BPO companies) conduct training based on modules provided using the skills learned in the years of work experience •Innovation and Process Improvement (Yellow Belt Six Sigma certified) - provide ideas and execute projects Portfolios: Mortgage and Home Equity Line of Credit Client: JPMorgan Chase Bank Location: US Years: 5 years Portfolios: Mobile, cable, internet, phone and home security Clients: Dish Network, Comcast Verizon and Comcast Location: US Years: Almost three years Portfolios: Property claims Client: QBE Insurance Location: Australia and New Zealand Years: Three years Portfolios: Health Care Insurance Client: Cigna Health Spring Location: US Years: Two years Portfolios: Talent Supply Chain Client: ATCP Location: US Years: 1.5 years to present

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5,0
₹2.902,40 INR
Excellent job, efficient and very professional.
Data Entry
Excel
Virtual Assistant
L
Closed User
@LarbyAmirouche
3 år siden

Erfaring

Junior Team Leader

Accenture Inc.
sep. 2018 - Nuværende
Directly manage team 24 or more agents Assists agents with decision making in handling their cases Draft daily game plan to manage team performance Maintains target levels of performance required by the client and KPIs set by the project/account Conduct root cause analysis and coaching Conduct counselling for behavioral related and non-performance Attend meetings and calibrations set by the client Manage daily inventory and push production Generate reports hourly required by the client.

Uddannelse

Bachelor of Science in Business Administration Major in Management Accounting

Saint Paul University, Philippines 2003 - 2007
(4 år)

Kvalifikationer

Lean Six Sigma

QBE Insurance
2014
Yellow Belt Lean Six Sigma

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