crownbtb

TRANSCRIPTS 17/11 C.L.C. Works Road New Colony Chrompet Chennai 600 044 PH: 044 42876319 Integrating technology into business process Company overview Crown Transcripts is a global IT & ITES company with broad business expertise in outsourcing. Dedicated to developing and delivering reliable, flexible and cost-effective solutions for application development, back office and contact center operations for global organizations. We are willing to help our clients improve their efficiency and cut down their cost. With the IT and learning business heritage, we have established a disciplined, standardized approach to our business. Consequently, we are confident in delivering a diverse set of high quality customized services to our clients with highly measurable benefits. Meanwhile, we leave enough room for innovation and flexibility in the development of business. Crown Transcripts core solutions cover a wide range of business needs. With precious experience of working with the world's leading companies, we have proven capability in creating long-term relationships with clients in the domains given above. We share first-class business processes and technology expertise in ways that deliver high-quality and superior customer satisfaction. As a consequence, clients get better, broader business benefits from outsourcing and are highly satisfied with the results. Quality and Satisfaction is the key to our operations and all our solutions are driven by these two points all the time. It is always the understanding that we show, which attracts the vast database of customers to us. We have always understood that the business is always from both ends, which adds to the value enhancement of each other. It is the solution that we provide, which makes us a leader. The power of understanding and the willingness to provide entire solution for the growth and enhancement of the customers business, makes them decide what is right and what is wrong. We have always invited new ideas and different technology, reason being the evolution to a better future, which has been the reason for our spreading of wings. Our Team Crown Transcripts team is characterized by a uniquely strong combination of knowledge and experience. The team members have vast global experience and proven track records with companies of repute. Our employees are the cream of the talent crop, brought in from some of the renowned universities and institutions. We hone their skills through a series of intensive training programs and exposure to the most cutting-edge technologies and tools. Our Industry-certified developers bring a vast array of backgrounds, perspectives, and skills to our ongoing effort to provide “best-in-class solutions for our clients”. Business Philosophy Vision “We aspire to develop and deliver a value system to the customer with excellent quality and cost effectiveness so that our customers get the ultimate satisfaction” Mission “Crown Transcripts is committed to develop the high end technology solutions with constant innovation, continuous improvement and value added services” Philosophy “We strive to build best quality solutions, transfer with human touch and providing continuous support to assist our clients to achieve highest possible growth” Goal “We endeavor to achieve highest corporate growth for Crown Transcripts in the next two years through technological up gradation, Competitiveness, focused approach and cost effectiveness.” Corporate Objectives Furnishing the personal and professional skills and there by achieving high quality and organizational excellence. Ensuring everybody's participation and bringing out the best from each individual by giving them at home atmosphere with tremendous growth. To achieve technological leadership by adopting high-end technology perfection SERVICES Software development: Our Software Development division provides high tech software solutions for commercial and scientific applications and is ready to fulfill any request you might have regarding programming for the Windows platform as well as Linux platform. We develop, market and support complete software solutions. Our success is based on our vision of being highly solution-driven, offering in each project a balanced mix of products, people, tailor-made customization, integration and support. We measure our success primarily in terms of the business value delivered to our clients. Web Development We offer various web site designing services for corporate institutions, individuals, and small businesses. We provide website design at affordable prices. If you are looking for a professional website designing company then you've come to the right place. We can remodel, renovate your website to make it more accessible to surfers. Our experienced team of developers and coders can add tweaking touches to your website to give it the PRO image. We carefully sift through the data in your web pages and chalk out a strategy best suited for your needs. Flash/Active-X, HTML, XML, XHTML, SGML PHP/Nuke and cross-over coding solutions are also available. Business Process Outsourcing Our Business Process Outsourcing (BPO) Division aims to enhance our clients business image, product and corporate philosophy. Our services are designed to provide organizations with innovative and cost-effective means of managing and processing their business, taking the full responsibility of their day-day processes so that they are free to focus their valuable time, resources and energy to their core businesses. The major areas in which we offer BPO services are: 1 Health Care services 2 Financial Services 3 Customer Services & Technical Support 4 Data Services Data Services Our Data Solutions Division offers high-quality, cost-effective services ideally suited to high-volume applications such as forms processing, keying from images, legacy data conversion, data extraction from the Web, electronic publications, file conversion, and data processing. Crown Transcripts offers a unique spectrum of business process outsourcing solutions tailored to meet the data capture, processing, and conversion needs of corporate businesses, content aggregators, market research and database organizations, data repositories, and content providers, amongst others. Our proprietary capture and conversion processes enable us to convert from virtually any source medium—paper, storage media, or electronic input— to any tagged, structured output format. The output is readily accessible for repurposing, web application, review, repository, legacy systems or archival purposes. Data Conversion - From image and paper to digital text Input data: This can be any printed paper media, any image file format and/or web captured data output: This can be produced in any searchable text format, including but not limited to markup languages like HTML, XML, SGML and database according to the demands of the client. Quality control and re-keyboarding We guarantee high accuracy digitization to the client’s specifications. Our well-trained proofreaders correct the any errors from the keyboard operators. For quality control, we carry out a second proofreading of 5-10% of the output on an andom sampling basis. To prevent quality problems from reaching the client, we take corrective action based on the results of quality control on an ongoing basis. We provide our teams with appropriate training for each project. We offer our convenient turnaround times to our clients. Content management This service comprises processing of any routine paperwork, such as insurance claims, medical records, payroll records, personnel records, and others. We turn these records into electronic format and conduct additional processing customized to your specific needs, thus saving precious time for your organization. Indexing/tagging Keywords or HTML, XML and SGML tags can be added to your documents to make them searchable. Typesetting We are able to prepare professional presentations of any text including math formulas, figures and symbols) using various typesetting languages. Microfilm scanning Documents can be filmed in 16 and/or 35 mm format. Minimum order size may apply. Scanning We can create image files from custom paper documents. For large format scanning (“bigger size than A4 21 x 30 cm / 8 x 12”) minimum order size may apply. Electronic cataloging E-Cataloging essentially involves converting paper catalogs into Digitized data for web applications. Proliferation of digital information technologies and scattered data networks has created a need for efficient and cost-effective digital conversion of documents. This has led to the outsourcing of such services to third party service providers ideally firms that specialize in such information related activities. Crown Transcripts is such a firm that specializes in managing outsourced information related activities in the indexing/cataloging business OCR We can convert images of scanned text into editable text using Optical Character Recognition software. File conversion We are able to convert any custom file format into another, according to Client specification. Form Processing Information on a paper form is of little use until it is converted into an electronic format and acted upon. We capture data from all types of handwritten and typed forms accurately, rapidly and cost-effectively. We work with a variety of forms including Insurance claims, subscriptions, surveys, warranty registrations. Regardless of the source - paper, faxes, scanned images or electronic data streams forms processing service. We can extract, perfect and export critical information to database, workflow, document and content management systems. Whether your data is highly formatted or completely unstructured, our solutions will capture as much or as little information from the source data as you require, ready for output to any industry-standard or proprietary database system. Quality Policy We are committed to provide solutions conforming to international standards, through constant up gradation of technology and processes, in order to ensure consistent quality for our customers". Infrastructure Land and Building: All of our businesses are being operated from a 1200 sq.ft. building, situated in a good locality with proximity of conveyance to enable the employees to commute easily. We are equipped with the latest computer systems and peripherals, all of which are upgraded from time to time in accordance with technology advancement. Work Force No. of System : 50 Systems No. of Operators : 40 Operators No. of Shifts : 01 (General Shift) Proof readers : 04 QC Specialists : 07 Team Leaders : 04 System Configuration Windows NT Server (2 Nos)-Intel Pentium Dualcore 2.66GHZ Processor, 15”SVGA color monitor, 80 GB HDD, 512 DDR RAM, 52x CD ROM drive, 48x16x52 CD RW Workstations P IV (50 Nos.) - Intel Pentium IV 2.66GHZ Processor, 15”SVGA color monitor, 40 GB HDD, 128 SD RAM. Connectivity 256 Kbps DSL-Cable line Power Backup The entire facility is equipped with an uninterrupted power supply with the aid of Genset. Focus Areas Training Crown Transcripts provide training, both in terms of Quality and curriculum. We conduct intensive project oriented training for each employee in order to maintain quality and increase the potential productivity. Our staffs are periodically updated with latest methodologies and techniques to facilitate continuous improvement in all our operations. Quality Assurance Crown Transcripts understand that in the field of Information Technology, one has to keep pace with changes, but simultaneously maintain quality at every level of execution. Ultimately, the need for “Quality” is very important. We primarily focus on quality in all its endeavors. We have Quality Assurance Cell, which has to authorize activities contributing to each of our products of our customers during the process. Our main objective is to satisfy our customers with excellent quality. Conclusion and offer Given an opportunity, Crown Transcripts will prove that it will add value to your business by adopting the latest Information Technology Tools and with a dedicated team of staff. CROWN TRANSCRIPTS 17/11 C.L.C. Works Road New Colony Chrompet Chennai 600 044