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Billing ManagerFeb 2014 - Jul 2016 (2 years)
- Responsible for leading the billing operations of 20-person team, 4 Team Leads and 16 Billing Analysts. - Manage accounts receivable functions of billing, credit and cash application. - Responsible for developing and implementing policies and practices. - Review and perform quality assurance tasks. - Compile monthly corporate reporting package.
Process Team ManagerSep 2006 - Feb 2014 (7 years)
- Meet performance measures of Service Level Agreement - Supports the Finance Operations Vision - Interacts with stakeholders - Motivates and coaches others - Fosters fact-based decision making - Follows issues through to complete solution - Compliance and Controls - Takes ownership of work - Shares knowledge - Contributes to other team members success - Builds capability and skills
Billing and Collection SpecialistDec 2000 - Aug 2006 (5 years)
- Sets standard operating policies and procedures for contract management, billing and collection functions to define the responsibilities in the administration and management of service accounts. - Contributes in setting up the in-house billing system. • Evaluates functions of the system. - Documents billing requirements of service accounts. - Creates journal entries for actual costs, revenues and collection of service accounts. - Prepares Tax Requirements.
Collection SpecialistJan 1997 - Dec 2000 (3 years)
- Provides customer service to customers. • Investigates and resolves customer billing problems. • Negotiates billing adjustments with customers. • Communicates timely resolutions to customers. - Initiates collection procedures for customers. • Generates A/R aging reports to monitor past due accounts. - Processes various forms and billing adjustments. • Documents and processes billing adjustments, • Analyzes and processes billing adjustments.
BS Accountancy1991 - 1995 (4 years)
Six Sigma Greenbelt (2011)Shell Process Leadership Greenbelt Certification
This provides in-depth knowledge of all aspects within the phases of D-M-A-I-C, six sigma tools and standard principles of Lean Management with real life applications on various industry used cases.