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Virtual Assistant Chat/ Outbound SupportJun 2018
Email Chat Support/ Outbound Calls Performing outbound calls to our customer who has a concern regarding to their orders and answering emails and live chat real time.
REAL ESTATE OUTBOUND TELEMARKETERApr 2018 - Jun 2018 (2 months)
Appointment Setter Performing outbound calls to homeowners located in Arizona and convinces to sell their property.
Account AssociateOct 2017
We take inbound calls for AT&T services. I act as a billing specialist, handle customer concerns, and even handling slight technical concerns. I also do sales because we are selling all of the services and products AT&T have. AT&T is a very tough account so I am very confident enough to handle any kinds of concerns or accounts.
Collection OfficerOct 2015 - Sep 2017 (1 year)
I was profiled for biggest company car financing in the United states which is the Exeter Finance Corp. as a First Party Officer that collects past due payment of their monthly car payments but the account was dissolve for some changes and was profiled to another account which is Global Lending Services where I was promoted as Subject Matter Expert. I conduct process training for the new hires I handle "sup call" if our supervisor is not available.
customer service representativeApr 2014 - Oct 2015 (1 year)
This company caters many account. Their main account which is their bread and butter is the Hilton Reservations Customer Care where I was profiled before. We are reservation specialist who book and process rooms for customer and for bulk of rooms as well. We also act as a customer service concerning about their complains like their request wasn't provided, or wanted to make any changes to their reservations and if they're having a bad experience.