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EXPLORE
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$10 USD / Hour
・
Philippines (4:34 PM)
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Joined on May 14, 2012
$10 USD / Hour
・
Good working knowledge in English - Read, Speak and Write Knowlegeable in MS OFFICE, Advanced EXCEL, PLATINUM 2000, SOLOMON IV, SIEBEL and KANA. Interests: Reading books, enjoys interacting with people, loves new challenges and jobs involving analysis.
No reviews to see here!
Experience
Customer Service Representative
Aug, 2009 - Feb, 2011
•
1 year, 6 months
Hinduja Global Solutions, Ltd.
Aug, 2009 - Feb, 2011
•
1 year, 6 months
o Resolve customer service requests via e-mails, fax and regular mail. o Take ownership, determine root cause, and resolve all customer issues on the first attempt if possible. o Accurately document case issues, track resolutions and customer updates in the system. o Research existing processes using knowledge base software and available job aids.
Aug, 2009 - Feb, 2011
•
1 year, 6 months
Customer Service Representative
Jun, 2007 - Dec, 2008
•
1 year, 6 months
Convergys Philippines
Jun, 2007 - Dec, 2008
•
1 year, 6 months
o Handles reimbursement of the customers o Handles inbound calls (information requests, complaints, etc.) for an automotive account in North America.
Jun, 2007 - Dec, 2008
•
1 year, 6 months
Internal Auditor / Branch Coordinator
Oct, 2004 - Jul, 2006
•
1 year, 9 months
CORD Chemicals, Inc.
Oct, 2004 - Jul, 2006
•
1 year, 9 months
o Plans and coordinates with main warehouse and company factory (Silang Plant) the stocks shipping schedule to the company's branches in Visayas & Mindanao. o In charge of monitoring branches operation, sales and expenses. o Prepares the monthly & quarterly sales presentations of the Senior Manager for Operations. o Looks for fastest and cheapest way to deliver the stocks to the consignees. o Conduct field audit; includes market survey of products, verification and collection of accounts
Oct, 2004 - Jul, 2006
•
1 year, 9 months
Education
AMA University
1998 - 2000
•
2 years
BSBA Management Information Systems
1998 - 2000
•
2 years
Philippine School of Business Administration
1996 - 1998
•
2 years
BS Accountancy - Undergraduate
1996 - 1998
•
2 years
Qualifications
Career Service Professional
2006
Civil Service Commission
Passed: 85.14 Civil service examinations are examinations implemented in various countries for admission to the civil service. They are intended as a method to achieve an effective, rational public administration on a merit system.
2006
Certifications
F
Foundation vWorker Member
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