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EXPLORE
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$22 USD / Hour
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Philippines (8:34 PM)
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Joined on May 17, 2012
$22 USD / Hour
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I am a graduate of the AMA Computer College with a Bachelors degree in Computer Science and a certificate in Basic Management from the Asian Institute of Management. I am interested in applying for any available position that is suited to my qualifications. I am a hardworking, honest, determined, and willing to learn individual - traits of which I believe would be of great advantage for the position. I have various experiences in managing different types of companies that is related to customer service and I also have extensive experience in the BPO industry dealing with various technical accounts. My previous work experience in operations molded me to be more of a mentor to the people around me. I over saw the completion of manpower, technical, structural, operational and managerial requirements of all the companies I managed in the past. To ensure productivity, I emphasize more on training and education. I try to guide the people around me and equip them with the proper tools that they would need to maximize their performance, and still maintain a relaxed working environment.
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Experience
Lead- Advanced Support Group
Jul, 2011 - Dec, 2011
•
5 months
Sitel Philippines
Jul, 2011 - Dec, 2011
•
5 months
o Ensure that ASGs are in-line with the site's weekly targets o Sets weekly goals that the ASGs drive within their respective teams o Performed performance reviews and regular audits for ASGs o Ensures the dissemination of New Product Information to the support group o Accepted equipment deliveries from clients and ensure proper allocation to the different departments o Monitored Equipment maintenance and supply inventory o Attended Client meetings and regular conference calls regarding Opera
Jul, 2011 - Dec, 2011
•
5 months
Stream Global Services, Inc.
May, 2010 - May, 2011
•
1 year
Associate Trainer
Oct, 2010 - May, 2011
•
7 months
o Conducted Networking Pre-employment Training for potential new hire agents o Conducted training for new product information dissemination for front line agents o Conducted training for Bottom Quartile Management o Attended Client meetings and regular conference calls o Performed performance reviews and regular audits for front line agents o Conceptualized training modules and concepts
Technical Support Representative Level 2
May, 2010 - Oct, 2010
•
5 months
o Create accounts and register new customers o Troubleshoots Hardware and Software Issues o Assist customers in conducting a System Recovery o Process Hardware replacements o Process In-Home service requests o Up-sell Warranty extensions o Up-sell various new Computer Systems, peripherals and accessories
May, 2010 - May, 2011
•
1 year
Technical Support Trainer
Mar, 2009 - Mar, 2010
•
1 year
Orchid Cybertech Services, Inc.
Mar, 2009 - Mar, 2010
•
1 year
o Conducts training for newly hired employees o Conducted the Training for Dial up, Domain Name Hosting, Website Hosting, Mobile Support, and Home Phone Services o Conducted ADSL refresher course for tenured agents o Responsible in updating the Dial UP and Mobile support Training Manuals o Conducts Up-Training for new products and calibrates agents with new Quality Assurance procedures o Formulated and conducted the "Customer Experience Enhancement Program" training for TPG Help Desk agents
Mar, 2009 - Mar, 2010
•
1 year
Education
AMA University
1996 - 2000
•
4 years
BS Computer Science
1996 - 2000
•
4 years
University of Santo Tomas
1994 - 1996
•
2 years
A.B. General
1994 - 1996
•
2 years
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