## BIO
Eric Fickes OBJECTIVE I'm looking to continue learning and applying new technologies relating to the internet and databases PROFESSIONAL EXPERIENCE [login to view URL] (Atlanta, GA) Head Programmer / DBA 6/03 - Present Duties - Develop, maintain, and deploy data driven web applications such as customer mini-sites, e-commerce applications, content management systems, and intranet data management applications. - Architect and program databases such as MS SQL 2000, MS SQL 7, MS Access, and MySql - Work with graphic designers to convert web site designs into live sites. - Program Flash applications using ActionScript 1&2, Flash Remoting and XML Web Services. - Database Administrator for internal applications as well as a handful of online customers. Skills : ASP (vbScript & jScript ), ASP.NET, C# (c sharp), T-SQL, MS SQL Server 2000, IIS5, IIS6, Stored Procedures, HTML, JavaScript, DHTML, CSS, Flash5, 6, MX, ActionScript 1&2, Cold Fusion 4-MX [login to view URL] (Atlanta, GA) Head of Technology / DBA 12/02 - 6/03 Duties - Maintain and enhance e-Commerce site [login to view URL] - Develop internal inventory, order, reporting, and content management systems - Administer production database for e-Commerce and email service (MS SQL Server 2000) - Manage a three person technical team in support of a 20 person office having five websites - Implement new development cycle for technical team - Application and database performance tuning - Search Engine Optimization for a framed eCommerce website - Act as a network administrator for a 20 person office - Develop xml web services for UPS shipping rates and package tracking - General webmaster duties including customer emails, and point-of-contact with UPS, site troubleshooting. Skills : ASP, ASP.NET, Cold Fusion 5, VBScript, Visual Basic 6, XML, JavaScript, Flash MX, ActionScript MX, IIS5, MS SQL Server 2000, Stored Procedures, Triggers, T-SQL, CSS, HTML, Application design and development, Technical Management, Customer service, Network support Vista IT (Atlanta, GA) Head Internet Engineer 10/99 - 12/02 Duties - Head of all Internet development, research, and web-related projects - Evaluate and implement various web technologies to match customer environment and requirements - Develop web applications such as intranet portals, tasking & scheduling, content management, survey generators, reporting & documentation, log parsers, and DBA utilities - Develop Cold Fusion custom tags for menus, calendars, utilities, and other project-related tasks - Develop CFX tags (ColdFusion Extensions) in C++ and Java - Develop ASP COM objects using Visual Basic 6 - Develop XML web services for Cisco IP Phone 7960 using XML, Cisco’s AXL, and SOAP - Installed, configured, and maintained Cisco Call Manager 3.0 - Develop web integrations for enterprise customers to interface between corporate intranet, internal helpdesk systems, reporting applications, MS Exchange, and Remedy applications - Enterprise customers included : Cingular Wireless, Siemens EA, Cox Communications, eTrade - Develop Remedy applications using version 4, 4.5, 5, and out–of-the-box application customization - Assist in customer requirements gathering for Internet-related projects - Help alpha- and beta-test Remedy AR System 5 - Webmaster for intranet and internal trouble management application Skills : ColdFusion 4, 4.5 & 5, ASP, JSP, PHP, C++, Visual Basic 6, COM, Java 1.2, MSSQL7 & 2000, T-SQL, Oracle 8i & 9i, PL-SQL, Stored Procedures, Triggers, mySQL 3.2, MS Access, XML, XSL, XSL-T, SOAP, VBScript, JavaScript, DHTML, HTML, CSS/CSS 2/CSS-P, MS Exchange Server 5.5, Fusebox 3, Cisco Ip Phone 7960, Cisco Call Manager 3.0, Application development, Requirements gathering Coca Cola Enterprise (Atlanta, GA) Remedy / Internet Programmer 6/99 - 10/99 Duties - Develop Help Desk and Change Management application in Remedy 4.5 system - Develop customized web interface for Remedy 4.5 system in ARWeb 3.0 - Lead knowledge transfer and system training for Coca Cola Remedy administrators - Write technical documentation on all aspects of Remedy and web solutions for administrators and users Skills : Application development, User training, Remedy 4.5, ARWeb3.0, CGI, HTML, CSS, Oracle 8, PL-SQL Shadow Solutions (Raleigh, NC) Managing Internet Engineer 7/97 - 6/99 Duties - Manage 30 seat outsourced Internet help desk - Develop Remedy 3.0 call tracking software and knowledgebase - Develop web portal integration into Remedy system for ISP's to manage tickets, post news, and check billing - Develop web integration into Remedy knowledgebase for technicians - Serve as point-of-contact liaison between call center and ISP's - Implement Internet training and mentor first-level technicians - Head Internet technician, supporting all levels of Internet users (from home users to business users) - Troubleshoot Internet issues ranging from dialup connectivity to streaming media - Support Windows/Intel platforms, including Windows 3.1, 95, 98, NT 3 & 4, MAC OS 7, 8 & 9 Skills : Application development, Management, Customer service, ASP, SQL (MSSQL6.5), Remedy 3.0, HTML, CSS, JavaScript, T-SQL, Stored Procedures State Farm Insurance (Atlanta, GA) Network Technician / Programmer 1/97 - 7/97 Duties - Develop ticket tracking and reporting application in MS Access - Program and run JCL policy reprints on IBM mainframe - Internal Support Engineer : Maintain, upgrade and troubleshoot computers & networks Skills : Application development, JCL mainframe programming, Technical support, TCP/IP, PPP United Parcel Service Data Center (Atlanta, GA) Facilities Engineering Assistant 5/95 - 1/97 Duties - Design and maintain order and inventory management application in MS Access - Develop building signage (signs, labels, stickers) for Windward and Mahwah data centers - Facilities engineering administrative assistant - Manage the shipping, receiving, and mail department Skills : Application development, MS Access, Excel, Word, Management, Sign development EDUCATION Microsoft (Atlanta, GA) 9/03 Windows Server 2003 Boot Camp Cisco Systems (Dallas, TX) 5/02 Developing XML Services for Cisco IP Phone 7960 Kennesaw State University (Atlanta, GA) 1/99 – 3/99 - MCSE training Networking Essentials - MCSE training Administering Windows NT Remedy Corporation (Columbia, MD) 2/98 Administering AR System 3.0 for Windows Georgia State University (Atlanta, GA) 6/93 – 6/95 Completed core classes for major in computer science
## Area of Expertise
Server side : ASP, ASP.NET ( C# ), MS SQL 2000, Stored Procedures, Cold Fusion, XML Web Services, Flash Remoting Client Side : Javascript, Flash Actionscript, HTML/CSS
