babbbullon

Experienced website care with references. Daily updating of data, checking mail, responding appropriately and corresponding with respectful curtious information accordingly. Qualifications Customer service end user support technician Customer service representative in global call center Confidential information organization, back-up, retrieval, collection & storage PC Tech – Hardware/Software maintenance & repair Support level knowledge of MS Windows operating systems & security Microsoft Office programs [Word, Access, Excel, Works, Outlook & Power Point] Network helpdesk operations & security Multimedia Design Education including website collaboration & maintenance Photoshop graphics programs also Adobe knowledgeable E-Commerce competent researcher Professional Portrait Photographer Portrait with digital experience Previous Employment 9-2004 2-2006 GMAC Auto Loan Customer Service Consultant Semperian 300 Country Club Road Eugene OR 97401 9-2002 3-2003 End User Support Consultant “ACT!” Best Software 400 Country Club Road Eugene OR 97401 3-2002 7-2002 Norton Anti-virus End User Support Virus Removal Consultant Symantec 555 Industrial Way Springfield OR 97478 7-2000 2-2002 Information System Administrator Windermere Real Estate 1600 Oak Street Eugene OR 97401 2-2000 6-2000 End User Software/Network Support Consultant Greater Lane County Real Multiple Listing Service 2139 Centennial Plaza Eugene OR 97401 9-1999 2-2000 Computer Operator in Network Operations Bi-Mart Corporation 2205 S. Seneca Road Eugene OR 97404 Education I have obtained my G.E.D. and I have attended Lane Community College. I have been given excellent training in technical support as well as in customer service. I have learned how to help people solve problems. I am good at helping people solve complex computer related issues. I can listen to customer personal life issues & help them make payment plans. I can defuse a angry customer in so doing create a team effort to get the problem solved. Make the problem the issue not the person talking. I know how to explain state law and company policy so the customer has a clear understanding. I show the customer I care in following up on the issue to see to it that the customers problem is resolved.