Ayman E.

• Analyze business procedures and determine the appropriate modifications to be applied to the software • Help in the development of specifications, configure the system, develop and install modifications • Communicates regularly with the project manager on the status of the work in progress • Respond to customer calls and provides immediate assistance for urgent requests • If a problem is related to a faulty product, communicate with the technical support team, make a requisition, and ensure the necessary follow-up • Provide training to users during the implementation phase • Develops an action plan according to the customers' specifications and their roles • Participate in sales activities by configuring the demonstration environments that serve during presentations to potential clients • Develop specific functionalities as required and modifies data according to the industry • May be called upon to make presentations • Attend internal meetings including knowledge transfers, mentoring sessions for junior resources, and other strategic initiatives • Performs other duties as assigned by manager.