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Customer support ExecutiveNov 2014
Attending the calls regarding customer issues and taking complaints/ request in respective tool Key player in the document customer information, SLA, tracking service requests and defining product release cycle.
Sr. Process analyst (Non – voice)Oct 2012 - Nov 2014 (2 years)
Prepare Full and abbreviated reports. Make a search on the property, APN and owners name by pulling PI & GI chain (searching), pick up all open documents (deed, mortgage/DOT/Judgments & liens) Pertaining to the property owner. Typing all the retrieve information in vision application Software used: Title Point, Vision Levels Processed: Searching, Typing Training the process to new folks.
Customer Service Associate for IDEA CELLULARNov 2009 - Jul 2011 (1 year)
Key player in the document customer information, SLA, tracking service requests and defining product release cycle. Handled additional responsibilities of updating my team related to support operation team on a weekly basis on happiness like learning’s, mistakes, shift roster etc. Attending the calls regarding customer issues and taking complaints/ request in respective tool Attending calls regarding GPRS troubleshooting the Internet facilities in mobile and resolving the problems
Diploma in computer engineering2006 - 2009 (3 years)
Comptia A+ (2009)NIIT One world -Coimbatore
A Certification in Comptia A+ in NIIT One world -Coimbatore