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@arunjj123
Flag of India Bangalore, India
Member since January, 2016
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arunjj123

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I am having experience of 4 years in customer support field the process which worked for Telecommunication and e-commerce industry. And 2 years of experience in u.s. mortgage, Title insurance. I have a typing speed of 55wpm
$10 USD/t
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Portfolio

Seneste bedømmelser

Ingen bedømmelser.

Erfaring

Customer support Executive

Nov 2014

 Attending the calls regarding customer issues and taking complaints/ request in respective tool  Key player in the document customer information, SLA, tracking service requests and defining product release cycle.

Sr. Process analyst (Non – voice)

Oct 2012 - Nov 2014 (2 years)

 Prepare Full and abbreviated reports. Make a search on the property, APN and owners name by pulling PI & GI chain (searching), pick up all open documents (deed, mortgage/DOT/Judgments & liens) Pertaining to the property owner.  Typing all the retrieve information in vision application  Software used: Title Point, Vision  Levels Processed: Searching, Typing  Training the process to new folks.

Customer Service Associate for IDEA CELLULAR

Nov 2009 - Jul 2011 (1 year)

 Key player in the document customer information, SLA, tracking service requests and defining product release cycle.  Handled additional responsibilities of updating my team related to support operation team on a weekly basis on happiness like learning’s, mistakes, shift roster etc.  Attending the calls regarding customer issues and taking complaints/ request in respective tool  Attending calls regarding GPRS troubleshooting the Internet facilities in mobile and resolving the problems

Uddannelse

Diploma in computer engineering

2006 - 2009 (3 years)

Certificeringer

Comptia A+ (2009)

NIIT One world -Coimbatore

 A Certification in Comptia A+ in NIIT One world -Coimbatore

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